We performed a comparison between Microsoft Azure App Service and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Azure data factory is a good tool."
"The cost is reasonable."
"The primary and standout feature is ease of deployment."
"Enroll in some kind of formal training, not from Microsoft, but from a partner, and keep up with the change because the Azure platform changes a lot."
"The most beneficial aspect of Microsoft Azure App Service is its automated DevOps deployment, which includes configurations that ensure secure connections to key vault and database resources."
"One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process."
"The user interface and the ability to quickly develop are the two main advantages of Microsoft Azure App Service. You can develop anything without having any coding experience and it is not complex and the components are easily customizable."
"The most valuable features of Microsoft Azure App Service are its vertical and horizontal scaling, along with its ability to throw a docker image."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"Assignment Group history is really important to me."
"The integration with other tools is pretty good."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"It is an absolutely scalable solution."
"We have seen a big improvement in the experience that we want to create for our end users."
"Microsoft Azure App Service could improve by having better integration with on-premise solutions."
"Customers love it when a solution is affordable, but with Microsoft Azure App Service, you can start and stop it, and when you stop it, it won't be reachable and it won't be available, yet you're still being charged for it. You'll still be charged even if the solution isn't accessible because Microsoft Azure App Service runs on a shared virtual machine that keeps on running, so if there's a way to work this out, it'll be a great improvement to only pay for what you use. The solution should have no hidden cost and no extra charge when it's stopped. This is what needs improvement in Microsoft Azure App Service."
"I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool. However, it could be simpler for new users."
"The solution needs better integration capabilities on the network side."
"When trying to scale up, it has a limitation, specifically an upper limitation. In general, scalability should be improved."
"Extended uptime and improved speed would be beneficial for both development purposes and the free tier of the service. Currently, the uptime is limited to a few hours per day, which could be increased to provide more continuous and efficient usage."
"The outbound connectivity is not great."
"In terms of improvement, the technical support could be better."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"The price is a bit high and can be a bit of a barrier for some customers."
"The cost has room for improvement. It is currently expensive."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The initial setup requires a lot of customization based on the individual company's processes."
"The UI is very bad and needs to be updated."
"ServiceNow Now Platform's technical support needs to improve."
"The product should be integrated with Power BI."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), ServiceNow, Pega BPM and Ionic, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and GitHub CoPilot. See our Microsoft Azure App Service vs. ServiceNow Now Platform report.
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