We performed a comparison between New Relic and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"It has helped us maintain a much higher uptime than we had previously."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"We like the performance of the product."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"We are able to drill down and see what is going on in the system."
"The authentication overall - including to the VPN and LAN - is excellent."
"The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad."
"The company provides excellent service."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"ThousandEyes gives companies better visibility."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"The most valuable features are integration and ease of use."
"The solution is very easy to use."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"I would like an infrastructure network that provides real-time views, showing the issues."
"They should bring the pricing down to be more competitive."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The solution should include more detailed reports for SQL database requests."
"There were some settings we had issues with."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"The guest portal is hard to use."
"I would like the product to offer more agility."
"The tool does not provide features for application-level monitoring."
"Presently, it lacks the ability to integrate with other Cisco products."
"They only offer synthetic requests."
"ThousandEyes could improve the dashboards by adding more features."
"There is room for improvement in terms of customization and user-friendliness."
"It might be practical to extend monitoring capabilities to include network devices"
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New Relic is ranked 6th in Network Monitoring Software with 152 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. New Relic is rated 8.6, while ThousandEyes is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, SolarWinds NPM, Dynatrace and AppDynamics. See our New Relic vs. ThousandEyes report.
See our list of best Network Monitoring Software vendors and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
