We compared Salesforce Sales Cloud and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. However, it has been criticized for its complicated setup, and users say it’s difficult to navigate.
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The most valuable features of Salesforce Sales Cloud are opportunity management and metric integration."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"The most valuable features of the solution are reporting and dashboards."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"It is a very stable solution."
"Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"The solution is scalable."
"Siebel CRM has a strong database model, workflow and integration tools."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The flexibility is very good."
"Siebel CRM is the number one CRM product in the world."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The tool's technical challenges vary depending on the requirements. When a new requirement arises, we must analyze the best approach to address it, whether through automation tools or coding. We encounter limitations such as the number of reports we can process or update, the queries we can write, and other similar constraints. Understanding when to utilize coding and when to rely on simple configurations is crucial."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"An area for improvement would be the ease of configuration."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"It would be nice if they had an ERP offering or a firm strategic partnership with a best-in-class ERP. So rather than say they're just ERP agnostic, you would pick whichever ERP you want, which is very generic. I think it would have a lot of merit if they partnered strategically with a best-in-class trusted ERP platform or acquired an ERP platform."
"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"The solution's scalability has some limitations."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The solution itself is very heavy."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The user interface, mobile application, and support could be improved."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The tool took a lot of time to deploy."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
"It is difficult to set up."
Salesforce Sales Cloud is ranked 3rd in CRM with 101 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Salesforce Sales Cloud is rated 8.4, while Siebel CRM is rated 7.8. The top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Oracle CRM, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Oracle Fusion Service. See our Salesforce Sales Cloud vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
