We compared Oracle CRM and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate.
"CRM's performance is good, we've never faced any issues with it."
"Case management, incident management, and request management features are valuable."
"Oracle CRM is a stable solution."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"The most valuable features of the solution I like are its stability and customization."
"The reporting features are valuable."
"It has a wide variety of use cases."
"The flexibility is very good."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel CRM is the number one CRM product in the world."
"Siebel CRM has a strong database model, workflow and integration tools."
"The solution's order management pack is quite fantastic."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The solution is scalable."
"The data visualization should be better in Oracle CRM."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"I'd like to see more feature enhancements."
"The configuration requires a lot of technical intervention."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The licensing is expensive."
"The initial setup is complex, it could be improved to be more simplified."
"It is difficult to set up."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The user interface, mobile application, and support could be improved."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The tool took a lot of time to deploy."
Oracle CRM is ranked 7th in CRM with 35 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Oracle CRM is rated 8.0, while Siebel CRM is rated 7.8. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Oracle CRM is most compared with SAP CRM, Microsoft Dynamics CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CX Sales, Salesforce Sales Cloud and Oracle Fusion Service. See our Oracle CRM vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.