We compared SAP CRM and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: SAP CRM's customer service and support have received mixed feedback. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate navigation.
"We like that this solution has made our whole accounting function paperless."
"SAP CRM integrates well with SAP ERP which is useful."
"It provides innovative ideas for implementation."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"The user interface is excellent."
"The initial setup of SAP CRM was simple."
"SAP is very easy to use."
"The stability is good."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM is the number one CRM product in the world."
"The solution's order management pack is quite fantastic."
"The flexibility is very good."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"The solution is scalable."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
"Improvement is needed for SAP CRM's integration with Microsoft Teams and Outlook Its integration with Microsoft collaboration software, including Teams, Outlook, and SharePoint, is not very good. There are issues with synchronization between appointments in CRM and Outlook, as well as challenges with managing contacts, which creates problems."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"The navigation must be improved."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"The product's pricing could be better."
"The documentation needs to be improved."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The tool took a lot of time to deploy."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
"The user interface, mobile application, and support could be improved."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
SAP CRM is ranked 4th in CRM with 40 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. SAP CRM is rated 7.6, while Siebel CRM is rated 7.8. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle CRM, Zoho CRM and monday.com, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, Oracle CRM, Oracle CX Sales, Salesforce Sales Cloud and Oracle Fusion Service. See our SAP CRM vs. Siebel CRM report.
See our list of best CRM vendors and best Local Government CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
