We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The quality of the call and the quality of the sharing have been excellent."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The most valuable features of TeamViewer are the ability for administrators to lock the remote systems, simple connections, and easy login access."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
"It's a nice tool for virtual meetings and I'm satisfied with its performance."
"Seamless integration with Microsoft Outlook."
"Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent."
"What I value most about Webex is its stability compared to other solutions."
"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."
"Great quality of sound, quality of pics and video."
"The product's initial setup phase was very easy."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"It's pretty limited on the options they have."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"The solution could be improved by enhancing the use of the mobile version to be used on phones."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix."
"The user interface is not easy to use."
"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"The WebEx interface is not as user-friendly as Zoom's. There is room for improvement there."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
"Webex is a very demanding application, so it requires a very heavy bandwidth."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. TeamViewer is rated 8.6, while Webex is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and LogMeIn Central, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our TeamViewer vs. Webex report.
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