We performed a comparison between Alemba vFire and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Incident Management is the most valuable feature of the solution."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"Change management is most valuable."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"It's actually easy to understand."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"The reporting needs to be improved."
"The scalability needs improvement."
"ServiceNow's mobile app should be seamless and it is not right now."
"The interface can be a bit more intuitive."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"Its stability and pricing need improvement."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Complexities in the organization made the initial deployment complex."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Alemba vFire is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Alemba vFire is most compared with JIRA Service Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Alemba vFire vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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