We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The solution is easy to use and map."
"I like the containerization of Azure."
"There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
"If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else."
"It is easy to use."
"Creating a PowerApp is very easy. All I do is link and share the result with my colleagues. Deployment is very fast."
"The product has good usability, in terms of low-code applications."
"Flexibility, easy setup, and fairly quick results are valuable features of the product."
"It provides internal clients with greater transparency about their projects and deliverables."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I have found the workflows and integration the most valuable in this solution."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The most recent addition of SAM Premium is a game changer for many organizations."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"The documentation isn't great. It's only 75% of what you need to know. If you go beyond that and run into issues, it's really not going to help you."
"It has to improve the threshold limit where it can handle data beyond 5000 items."
"We're not in production yet, so we're still working through some issues."
"The price could be lower."
"We would like to see the period for viewing executions within this solution to be extended beyond its current limit of 28 days. We would prefer to be able to offer our customers an infinite amount of history to search."
"We use GoCanvas to make forms. It's easier to make forms in GoCanvas, but Power Apps is cheaper because it is bundled with our Office 365 license. if I want to create a form in Power Apps, I need some knowledge, but GoCanvas is intuitive."
"Installation and integration could be improved."
"The area where this product can be improved is the documentation. When we get stuck it's with the documentation when we are not able to find the codes we need."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"Licensing costs are very high."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Their GUI could be updated."
"Creating service catalog forms could be made easier."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Oracle Application Express (APEX), Mendix, Appian, Microsoft Azure App Service and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.