We performed a comparison between Appian and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: ServiceNow comes out ahead in this comparison. It enables organizations to deliver solutions faster and allows users to track solutions using real-time data to ensure continual progress and positive, effective outcomes. ServiceNow is very robust and stable and updates frequently so users always have the best tools available to them.
"The solution has a lot of strong features for the financial industry, it is very easy to use."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"Since implementing we have had a faster time to solution, with fewer resources needed."
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"Technical support has been amazing overall."
"The technical support is excellent."
"The most valuable features of Appian are workflow management and the ease with which you can build the UI."
"What I found most valuable in Appian is that it lets you drill down on multiple things through the structure of the reporting and UI side. It's also low-code, yet it results in quick deliverables."
"ServiceNow is easy to use and has a user-friendly interface."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"I like that it's always up and running."
"Easy to integrate with third-party applications."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"It is difficult to set up the on-premise version."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"Offline capabilities and responsive capabilities could be better. The mobility features of Appian platform are still evolving."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"They should provide more flexibility so designers can create a more picture perfect device."
"My only request is that they decrease the license costs."
"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."
"It needs better integration with our existing application ecosystem."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"Performance could be improved."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"ServiceNow doesn't cater to the Middle Eastern market."
"An area for improvement would be the accessibility of downloaded and compressed files."
"The setup was time-consuming and required a lot of internal resources."
"The discovery of assets could be improved; right now they only allow for one domain."
"One thing I don't care for is the reporting and the way it functions."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Appian is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, Pega BPM and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM. See our Appian vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.