We compared Pega BPM and ServiceNow based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison of Results: Based on the parameters we compared, ServiceNow seems to be the superior solution. The main difference between these products comes from the tools that ServiceNow users can employ to create whatever they deem necessary. Pega BPM’s features are not as powerful in this regard.
"It is a stable product."
"The most valuable feature of Pega BPM is its architecture."
"The initial setup is pretty straightforward."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The tool reduces our costs."
"The solution has very helpful technical support."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"Very good incident management, chain management and problem management features."
"We used ServiceNow for change management, release management, and event management."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It allows us to filter the data, create graphs, and get detailed reports."
"Data in reports and dashboards are easily accessible."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"Its implementation in the public sector was a bit complex."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"It's a little expensive compared to other tools."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"In an upcoming release, there should be more administration tools."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Local solutions have lower costs."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Pega BPM is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Pega BPM is most compared with Camunda, Appian, Microsoft Power Apps, IBM BPM and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Pega BPM vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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