We performed a comparison between Appian and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is easy."
"The solution has a lot of strong features for the financial industry, it is very easy to use."
"It has good integrations. We were looking for out-of-the-box integration with both on-prem and publicly accessible data sources. We needed integration with the cloud, OData, our REST API feed, and then on-prem passthrough to go to a SQL database or on-prem APIs through Azure local deployment, etc."
"It provides us with real-time data on all connected systems in terms of how they're integrated with each other and how they are performing in a workflow manner."
"The product has a very good mobile app."
"The most valuable feature is business automation."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"I find the BPM the most valuable feature."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"Features they are integrating to the other services."
"The activities, opportunities, follow-up of the opportunities, and business tracking are valuable features. It provides everything that we need. It works pretty well."
"It works beautifully. I haven't had any errors."
"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"The solution has plenty of features that are useful."
"There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"Architecture of product and scalabiility issues."
"A point of improvement would be the SAIL forms. The built-in tool used to generate forms does not have debugging support (to view local variables as they change on live preview, and step-by-step valuation) which is a big drawback for form development. Moreover, the script language used to build SAIL forms does not support inheritance or lambda expressions (functions as arguments of other functions), which makes the code base more verbose."
"The documentation needs to be improved."
"There are some restrictions with respect to using external components within Appian. So, for example, if we do not have a particular feature available, there's a long cycle of getting approvals and all of that. That does not offer flexibility, which definitely can be improved on."
"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"The performance is pretty good, but the distortions need to be optimized in order for it to work well."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit."
"Its documentation and price should be better."
"UI needs to be more intuitive and user friendly."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."
"The solution's UI is horrible."
"It is quite expensive. It has gotten to that point where it is a lot more pricey. It has kind of got its own proprietary language for development. It is probably never going to change, but if it had a more market language for development, it would be easier to find developers. They come at a premium cost, so it is expensive."
Appian is ranked 6th in Rapid Application Development Software with 58 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews. Appian is rated 8.4, while Salesforce Platform is rated 8.2. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and IBM BPM, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, ServiceNow and Amazon AWS. See our Appian vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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