We performed a comparison between Salesforce Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There is very good documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn."
"It is a platform that allows you to get applications quickly to the end user in a secure way."
"Intuitive to work with and the overall fundamental of the platform is very strong."
"The entire solution is very customizable and you are able to add many functionalities."
"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."
"It is very user-friendly, and intuitive, it will lead you and take you to the next steps."
"It's very flexible and offers tremendous features for customers."
"The most valuable features are quick customization, solid deployment processes, and excellent reliability."
"Very easy to implement and to respond to my clients' needs."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"If you stick to the out-of-the-box solution, it's an easy setup."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"The solution integrates well with other products."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"SPM and ITSM features are the most helpful."
"A company needs to carefully consider how they set up Salesforce in order to ensure it benefits them."
"This platform is indeed on the expensive side."
"It could have a lot more customization options in terms of fonts and reports. There should be an even lighter version with just two or three fields. It could be a bit more light if the field guys want to use it on a mobile phone on the road. For deploying it for CRM, maybe we can have our customer database, project funnels, and projects to help us in managing our supply chain business."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"Salesforce Platform operates as a cloud system, and within our organization, numerous internal systems handle data processing. While real-time data retrieval is feasible through services, achieving real-time communication poses some challenges."
"Salesforce needs to be re-platformed, or re-architected, making it lighter."
"The interface could be more user-friendly and offer more customization."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"Their cloud management is also not that great compared to other products."
"I do not like the user interface."
"The solution could improve by being more stable."
"There should be fewer clicks and faster integrations between solutions."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"The interface requires an upgrade."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Salesforce Platform is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Salesforce Platform vs. ServiceNow report.
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