BMC TrueSight Server Automation vs BigFix comparison

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90% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between BigFix and BMC TrueSight Server Automation based on real PeerSpot user reviews.

Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC TrueSight Server Automation vs. BigFix Report (Updated: May 2024).
772,649 professionals have used our research since 2012.
Q&A Highlights
Question: What is the biggest difference between BigFix and BMC TrueSight Server Automation?
Answer: I am not sure about roadmap for BigFix after it was sold by IBM to HCL. I have used it a bit only for small time for OS patchings. BMC on the other hand is a big player for a very long time and is having a clear road map. They have multi-cloud solutions available as well. You can use nsh script for custom jobs in BMC truesight Server Automation. The Compliance template code n BMC is workbench based coding so you can code only from the BMC console on it. For both tools, I don't see a lot of version control integration. Both are agent based solutions. Both are not made for CI-CD pipelines and don't offer json/yaml kind of code which you get in other automation and configuration management tools like puppet, ansible or chef. Infact, both tools are enterprise products with lot of solutions already built in with customization scope which is more suitable for Large scale standard infrastructure. BMC comes with a lot of a lot of offerings apart from Truesight server automation which you can use or might already be using such as Control-M, AO, discovery, Patrol monitoring etc. . BMC offers a bundle deal for ITSM some times depending on organization requirement. That integrates every bit of process very nicely. It gives you one stop shop for all your IT needs. (But in a way traps all your functions in a honeytrap. :) ). Both tools need a dedicated admin team and doesn't give the flexibility to Server Admin to develop and implement his own automation. They will be only end users. In a way they create a barrier. Both tools don't have much of support material available in Git etc for development support. They need your organization to be fitted in a box and will restrict transformation of your Server team into a Devops/sysops team which is need of the hour now days. Tools admin team are generally not very well verse with all operating systems and vice versa. Which make day-2day automation a bit difficult. Personally, I like Chef or Ansible kind of solution much better for server automation. Also, you can ask Application owners to use them for configuration management and share the cost with them as well.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is a helpful tool to manage BYOD policies.""There is a single pane of glass for user access and a single sign-on facility for the user. If you have already logged in to Microsoft Azure or on-premises, you can redirect directly to Microsoft Endpoint Manager, monitor all your security threats, and analyze the data associated with the application in a single, unified way.""One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop.""Mobile device management is most valuable.""In terms of technical support, you will get an immediate response.""I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID.""It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged into their devices.""Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."

More Microsoft Intune Pros →

"The older version of the tools that I use also included the connectivity aspect, and the fact that the tool now has it separate from the collection of usage data makes the deployment of these tools much easier.""Software distribution and patch management are the most valuable.""It's easy to use, not complicated.""Prior to BigFix we used Altiris, which was distributed. We had to manage multiple servers, and duplicate the tasks that we did on each server. BigFix tremendously reduced the amount of work that we had to do on each server in a centralized manner. We could minimize the work that we had to do, and we had a lot more control over the tasks and what machines they ran on.""I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away.""BigFix is easy to use.""Having higher visibility on patching level, on patching successful, and non-successful has been a way that BigFix has improved my organization. Also, the ability to customize the content to do what we need it to do is very powerful and very flexible for us. Finally, in the area of custom interfaces like REST API really gives us the ability to provide for our external customers.""Desktop patching is the most valuable feature, because with servers, we have complete control over them, and we can simply push patches to the servers."

More BigFix Pros →

"BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues.""The most important feature is the schedulings.""As this solution provides strong support and has multiple use cases, it is worth the cost.""The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.""The solution is stable.""BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments.""Technical support is good.""It gives us more speed to deliver services and applications, and we rely on security."

More BMC TrueSight Server Automation Pros →

Cons
"In the past, I raised some tickets for the enhancement feature, which was missing in Intune.""The UI is not user-friendly and has room for improvement.""I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that.""There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android.""It would be helpful if there was proactive remediation.""There is room for improvement in integration and security as well.""The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose.""Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

More Microsoft Intune Cons →

"The product lacks AI, ML, and IIT.""One aspect that could be improved is the speed of the console. Sometimes it can be slow, which is something that needs to be addressed.""I would like to see more integration with external data.""The relevant language takes a little getting used to since it's not used anywhere else in the industry. It's just in the BigFix environment.""Maybe the online help could be improved. It'd be nice if you would have a lot more phrases and keywords that you could search for and find answers with the help.""It can be improved speed-wise. They can make it a little bit light. If you do any query for servers in bulk, it can take some time. Similarly, creating a job can take some time.""The solution’s pricing could be improved.""The self-service application seems to need some work to replace the client UI. There are a lot of pop-ups if you use a baseline as the object that you're setting to a workstation. Unless you're using web UI, the message is not customizable in the user notification."

More BigFix Cons →

"Resource management on the base servers is sluggish and could be improved.""The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business.""BMC TrueSight Server Automation's scripting needs improvement.""We encountered some reporting issues. Also, we needed to gather information from the backend before the product execution. The output's format is not good.""The architecture is big, so the initial setup is not a straightforward task.""A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation.""We've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching.""Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so."

More BMC TrueSight Server Automation Cons →

Pricing and Cost Advice
  • "Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
  • "There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
  • "Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
  • "The purchase of the product was handled by someone else."
  • "I have no comment on pricing of the solution."
  • "The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
  • "For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • More Microsoft Intune Pricing and Cost Advice →

  • "I can estimate the reduced cost of servers maintenance to approximatively $500,000."
  • "When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
  • "I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
  • "The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."
  • "Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
  • "You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
  • "The price is very fair."
  • "The price is reasonable, but our customers find it expensive."
  • More BigFix Pricing and Cost Advice →

  • "Licensing is a bit pricey. Be mindful about the components that you need and buy as appropriate."
  • "We're looking at less than $100,000 USD for this solution."
  • "The solution is quite expensive compared to other vendors."
  • "The product's pricing depends on the number of servers."
  • "The product is expensive."
  • More BMC TrueSight Server Automation Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it… more »
    Top Answer:Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also… more »
    Top Answer:The most valuable features of the solution are Windows patching and the hardware and software inventory.
    Top Answer:On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten.
    Top Answer:The solution’s pricing could be improved.
    Top Answer:The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.
    Top Answer:The product is expensive. However, they provide all the essential services, including quick support solutions.
    Top Answer:BMC TrueSight Server Automation's scripting needs improvement.
    Comparisons
    Also Known As
    Intune, MS Intune, Microsoft Endpoint Manager
    Tivoli Endpoint Manager
    TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
    Learn More
    Overview

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.

    HCL BigFix Benefits

    Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:

    • Total visibility and simplified control. BigFix provides users with total system visibility while simultaneously enabling administrators to easily manage their networks. It enables organizations to run all of their patch management operations from a single user interface. This UI contains all of BigFix’s system controls. It also contains all of an organization’s network data. Users will never have to search for the features or information that they need as everything is centrally located.
    • Maximum benefit for reduced overhead. BigFix enables businesses to integrate with more than 100 different operating systems. Users can utilize the operating system of their choice without multiplying their overhead costs. They can keep costs down while still achieving their goals. 
    • Flexibility. BigFix is highly flexible. Users can integrate it with the top vulnerability management solutions on the market. This enables users to maximize their protective coverage and minimize the amount of time that they have to spend resolving issues. 

    BigFix Features

    • BigFix Insights. The BigFix insights feature gives users access to a powerful deep analysis tool. This tool enables organizations to gather data from all of their endpoints and compile them into reports that can aid administrators in their work. It can centralize an organization’s data and also enable it to import data from other sources so that it can make more informed decisions.
    • Task automation. BigFix has the ability to automate rudimentary tasks so that users can focus on tasks that require a greater level of attention. This can include tasks such as event remediation and data collection. This feature enables users to focus their attention on other more critical tasks.
    • Data loss prevention tool. This tool enables users to prevent critical data from being leaked or leaking accidentally. It creates policies that limit or prevent sensitive data from being transmitted. It also enforces the privacy protocols that are already in place. Organizations can leverage this tool to bolster the security protecting their data from malicious actors.
    • Web reputation tool. This tool proactively protects networks from malicious websites. It scans for potentially dangerous websites and opens a blocking page when one is detected. Users are also given the ability to set proxy server credentials for the system to recognize and authenticate. Users can use this to ensure that suspicious websites are unable to infect their networks.
    • Centralized UI. BigFix comes with a built-in UI that centralizes all of the solution’s features so that they can be accessed from a single location. It enables administrators to target specific portions of the network when issues arise without requiring them to take actions that will affect the entire network.

    Reviews from Real Users

    HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.

    Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”


    Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”

    BladeLogic Server Automation allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers. 

    ·         Threat remediation: Combine with BMC SecOps Response Service to link vulnerabilities to identified patches and create a remediation plan

    ·         Compliance: Integrates role-based access control, pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP, documentation, and remediation

    ·         Provisioning: Supports unattended installs and image-based, script-based, or template-based provisioning

    ·         Configuration: Consistently manage change and configuration activities across a broad range of server environments with one tool

    ·         Reporting: Assess change impact or complete an audit using multiple dashboard views

    ·         Patching: Supports and follows maintenance window guidelines to ensure timely delivery of patches

    Sample Customers
    Mitchells and Buzzers, Callaway
    US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
    State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
    Top Industries
    REVIEWERS
    Computer Software Company18%
    Financial Services Firm18%
    Comms Service Provider11%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Educational Organization23%
    Computer Software Company12%
    Government7%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company16%
    Retailer12%
    Healthcare Company10%
    Manufacturing Company10%
    VISITORS READING REVIEWS
    Educational Organization45%
    Financial Services Firm9%
    Computer Software Company7%
    Government7%
    REVIEWERS
    Computer Software Company31%
    Financial Services Firm15%
    Government15%
    Insurance Company8%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company11%
    Government8%
    Wholesaler/Distributor7%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise14%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise33%
    Large Enterprise47%
    REVIEWERS
    Small Business25%
    Midsize Enterprise11%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise50%
    Large Enterprise39%
    REVIEWERS
    Small Business5%
    Midsize Enterprise25%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise5%
    Large Enterprise71%
    Buyer's Guide
    BMC TrueSight Server Automation vs. BigFix
    May 2024
    Find out what your peers are saying about BMC TrueSight Server Automation vs. BigFix and other solutions. Updated: May 2024.
    772,649 professionals have used our research since 2012.

    BigFix is ranked 5th in Configuration Management with 91 reviews while BMC TrueSight Server Automation is ranked 12th in Configuration Management with 18 reviews. BigFix is rated 8.6, while BMC TrueSight Server Automation is rated 8.2. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of BMC TrueSight Server Automation writes "Helps to automate and configure the endpoints of servers ". BigFix is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Tanium and Microsoft Defender for Endpoint, whereas BMC TrueSight Server Automation is most compared with Red Hat Ansible Automation Platform, Red Hat Satellite, Microsoft Configuration Manager, HashiCorp Terraform and Parallels Mac Management for Microsoft SCCM. See our BMC TrueSight Server Automation vs. BigFix report.

    See our list of best Configuration Management vendors.

    We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.