We performed a comparison between Bizagi and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Your team can work on it having basic training about databases and BPM modeling."
"I very much like the reusable rules and forms, and the way Bizagi controls the process flow. I also like the document generating system to generate PDFs and then .doc files with information gathered from a flow. At the end of a process, you can generate a document that can be printed."
"Very user friendly and a professional solution."
"I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
"I like all of the features. I like that you can simulate the processes and add the time standard."
"Its cost is the most valuable. It is not as expensive. It is also easy to make different types of processes for the users."
"It can be useful as a tool to improve your communications and the control of your processes. For example, when you have to explain a process to seven or eight stakeholders who think differently as well as have different experiences in different functional departments, it is not easy. Sometimes you are using a lot of technical terms, and other times, you are dealing with management terminology. The visual representation helps you create a better alignment and understanding for different roles and stakeholders of your workforce."
"I like the business process management engine. It's very detailed, and you can probably map any of the corporate workflow processes you come across in it compared to some of the other solutions out there. I can probably say that it has very good support to work in tandem with other RP solutions in the market. The software is still very user-friendly and integral, and they have pretty good online resources. The automation feature is pretty good, so is the integration feature."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"There are no major performance issues in the solution."
"A very flexible solution."
"Salesforce is a phenomenal application. It's very diverse."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need."
"The tool's most valuable feature is the CRM. Salesforce Platform comes with out-of-the-box capabilities."
"The solution was very limited."
"It should provide the ability to create a simple application. It can be used for database modeling diagrams and forms, but it should also support CRUD, that is, create, read, update and delete."
"It is difficult to drive ROI on types of processes involving complex business rules."
"The solution is a bit heavy on resources and has slowed down my computer."
"Sometimes, when your process is big with multiple lanes, the product will freeze the issue noticed on multiple laptops, not a single PC."
"Its performance needs to be improved. The main thing is that it is limited, especially in terms of the response times. When the processes become a bit large, it is very awkward to work with the Bizagi modeler. When you have already modeled but start to rearrange, it is quite a bit of an effort to change the stuff. When you rearrange lanes or have new structures, it goes rather squiggly up and down and so on, which could be improved. The visual outputs of the DIREPs of the process models are pixelated and have a bad image quality. It is a PNG or JPEG, and you cannot export it as a PDF. When you have rather large processes, you should be able to arrange them hierarchically. Currently, it is not supported. If you use sub-processes and inflate a process, suddenly the arrangement is totally different, and although you know the process, you have to look where is it now. You need a good understanding of the levels of your processes before you start in Bizagi. It can have automatic support for optimal presentation. In BPM, you should have it from the top left to the bottom right. However, in most cases, people don't know how they should arrange it. Therefore, it would be nice to have a suggestion system for different arrangements to be able to better present the process."
"Cloud support for their process mapping tool could be better. To map all your processes in any way and call your data, you need to download their on-premise setup or their desktop setup. Cloud support for process mapping is limited, and they should work on that."
"In business process mapping, you have pools and dark pools. I don't see that Bizagi differentiates between a regular pool and a dark pool."
"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."
"The pricing of the solution is an area with certain shortcomings that need improvement since, right now, I am not sure if Salesforce Platform has any plans for start-ups or small businesses."
"I think the interface should be enhanced and more user-friendly."
"If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out."
"The reporting needs improvement and the dashboard could have more components added."
"An improved UX may be helpful in the solution's next release."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
Bizagi is ranked 13th in Rapid Application Development Software with 78 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews. Bizagi is rated 8.4, while Salesforce Platform is rated 8.2. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Bizagi is most compared with Camunda, Visio, Bonita, ARIS BPA and Microsoft Power Apps, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow. See our Bizagi vs. Salesforce Platform report.
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