We performed a comparison between Camunda Platform and Pega BPM, based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Users show a greater preference for Camunda Platform, as Pega BPM is less stable, intuitive, and might have a less effective support team.
"We have the ability to modify the product if we need to, and that comes in handy whenever we need to add new functionality and features."
"The graphical interface is very beneficial."
"Using the BPMN helps us to have a common shared communication language when discussing processes."
"The integration with almost any language, product, and even human tasks, is valuable. It's very seamless to integrate into existing systems. It doesn't require you to rewrite a lot of your existing system. That's where it really stands out."
"I've found the active community most valuable but it also provides you with a lot of other features."
"Camunda's process diagram creation and deployment is very easy."
"The most valuable feature is that, with a visual system, you can try to have a process client before beginning the programming for the application."
", Camunda can be a powerful tool to work with when used in an optimized and well-implemented manner."
"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"The interface is quite simple and easy to use, even for beginners."
"There are a lot of frameworks in the product. I use Pega PRPC the most."
"The solution's case management is its most valuable aspect."
"The user interface and the ease of developing the workflow for an application are valuable features."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"The solution has very helpful technical support."
"They could provide more documentation regarding the integration of different programming languages."
"In the future, I would definitely like to see the process administration (migration, audit, tracking) and process evaluation (optimize) features added to the community edition."
"The support offered by the product is an area of concern where improvements are required."
"I would like to have a feature for audit logging, audit logs and audit log management. And some history of use for the audit logs."
"The migration strategy needs to be improved."
"The product must provide more videos and training materials."
"Initial setup can be quite complex."
"The GUI needs to be improved, with more configuration options."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"This is a quite expensive product."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"The pricing model needs to be improved. Right now, it's too expensive."
"Business specific functionality is needed."
Camunda is ranked 1st in Business Process Management (BPM) with 71 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. Camunda is rated 8.2, while Pega BPM is rated 8.2. The top reviewer of Camunda writes "Open-source, easy to define new processes, and easy to transition to new business process definitions". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". Camunda is most compared with Apache Airflow, Bizagi, IBM BPM, Appian and Bonita, whereas Pega BPM is most compared with ServiceNow, Appian, IBM BPM, Microsoft Power Apps and OutSystems. See our Camunda vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.