We performed a comparison between ConnectWise ScreenConnect and Parallels Access based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"I've noted an ROI while using the solution."
"Remote support is efficient and easy for our end users to receive support."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"It is super easy to use and relatively inexpensive."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"We don't have problems with stability. Everything is good."
"It's got a very easy-to-use interface."
"It's great that the total deployment can happen completely remotely."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There could be improvement to the remote command line tools."
"The solution should add the ability to video chat with the user on the other end."
"Mobile interface."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"I really didn't care for the onboarding process and it is something that should be improved."
"They could provide a toolbox for the plan I'm on."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"They could improve the reporting."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"The solution may not scale well for enterprises."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Parallels Access is ranked 12th in Remote Access with 5 reviews. ConnectWise ScreenConnect is rated 8.4, while Parallels Access is rated 8.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Parallels Access writes "Allows users to access and operate their computers remotely". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Parallels Access is most compared with Microsoft Remote Desktop Services, TeamViewer, Splashtop Remote Support, VNC Connect and LogMeIn Pro. See our ConnectWise ScreenConnect vs. Parallels Access report.
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