We performed a comparison between Parallels Access and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's great that the total deployment can happen completely remotely."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"It's got a very easy-to-use interface."
"We don't have problems with stability. Everything is good."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect."
"It's a user-friendly product."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"TeamViewer is fast and easy to manipulate."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"The solution may not scale well for enterprises."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"They could improve the reporting."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"A feature that they could add is chat with sound to talk."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
Parallels Access is ranked 12th in Remote Access with 5 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Parallels Access is rated 8.8, while TeamViewer is rated 8.6. The top reviewer of Parallels Access writes "Allows users to access and operate their computers remotely". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Parallels Access is most compared with Microsoft Remote Desktop Services, Splashtop Remote Support, VNC Connect, LogMeIn Pro and TeamViewer Tensor, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, ISL Online, BeyondTrust Remote Support and Webex. See our Parallels Access vs. TeamViewer report.
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