We performed a comparison between DX Spectrum and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Spectrum is great for root cause analysis. It has excellent correlation event management. Spectrum's stability and scalability are also amazing."
"Scalable and stable network monitoring tool with a simple setup."
"It does correlation so instead of producing 20 alarms if a site goes down, it only creates one."
"The solution's most valuable features are its integration with Broadcom tools and scalability."
"The monitoring just comes to us: "Oh, there's something wrong with that machine." It tells us. There are some 50,000 machines or so, all doing different things. And if they go down we hear about it."
"Stability has been good. We really have not had any issues."
"All networks (or network equipment) are monitored through CA Spectrum."
"What I like best is the configuration management functionality."
"ServiceNow IT Operations Management is a stable product."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I like the tool's discovery feature."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"Their Event Management is very good."
"The asset management tools are very valuable."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Provides everything in one solution."
"It needs better integration with other CA products."
"DX Spectrum needs better documentation on its complex features."
"The GIS map feature needs to be enhanced and synced with topology views of containers and global collections."
"If the integration is simplified or improved, it will be a unique selling point in comparison to the competition on the market."
"The product should provide performance management features."
"I would recommend AI capability built-in so it becomes more predictable and we jump ahead of the curve. This is the one really important feature I would really like to see in any product that provides alarms."
"We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default."
"I would like to see better scalability, and maybe, a more intuitive user interface. "
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The setup and deployment could be simplified, and the pricing could improve."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The product needs to add a workflow insight tool."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Lacks the ability to do its own monitoring."
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DX Spectrum is ranked 16th in IT Infrastructure Monitoring with 115 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. DX Spectrum is rated 8.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and Nagios XI, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Spectrum vs. ServiceNow IT Operations Management report.
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