We performed a comparison between Elastic Observability and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization."
"The most valuable feature of Elastic Observability is the text search."
"Its diverse set of features available on the cloud is of significant importance."
"The product has connectors to many services."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"The architecture and system's stability are simple."
"The solution allows us to dig deep into data."
"I have built a mini business intelligence system based on Elastic Observability."
"Provides everything in one solution."
"I like the solution due to the fact that it's scalable."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The asset management tools are very valuable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I like the tool's discovery feature."
"It is flexible. You can tune it, more or less, as you want."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"There could be more low-code features included in the product."
"The interface could be improved."
"The price is the only issue in the solution. It can be made better and cheaper."
"If we had some pre-defined templates for observability that we could start using right away after deploying it – instead of having to build or to change some of the dashboards – that would be helpful."
"There's a steep learning curve if you've never used this solution before."
"More web features could be added to the product."
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."
"The security policies could be increased."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The solution’s licensing cost could be improved."
"There is room for improvement in the stability of ServiceNow."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The tool can be improved by including more detailed information to assist new users."
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Elastic Observability is ranked 10th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Elastic Observability is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Elastic Observability is most compared with Dynatrace, New Relic, Azure Monitor, Sentry and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and SCOM. See our Elastic Observability vs. ServiceNow IT Operations Management report.
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