We performed a comparison between Elastic Observability and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Elastic Observability provides a wider range of features such as machine learning, custom development, and predictive analytics. Although it has a steep learning curve, it is cost-effective. Splunk ITSI, while stable and easy to use, could improve its dashboard queries and customer support. Overall, Elastic Observability is a more cost-effective and feature-rich choice for application performance monitoring.
"I have built a mini business intelligence system based on Elastic Observability."
"The product has connectors to many services."
"Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning over a month from multiple data sources can be completed within seconds."
"It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"For full stack observability, Elastic is the best tool compared with any other tool ."
"The architecture and system's stability are simple."
"We can view and connect different sources to the dashboard using it."
"The solution allows us to dig deep into data."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The root cause analysis is very helpful for us."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The observability is great and valuable."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The solution has been stable."
"Customers have noted the solution helps streamline incident management."
"ITSI includes a feature called a glass table."
"Elastic Observability needs to have better standardization, logging, and schema."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"The solution needs to use more AI. Once the product onboards AI, users would more effectively be able to track endpoints for specific messages."
"There's a steep learning curve if you've never used this solution before."
"The interface could be improved."
"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."
"The price is the only issue in the solution. It can be made better and cheaper."
"Elastic Observability is an excellent product for monitoring and visibility, but it lacks predictive analytics. Most solutions are aligned with the AIOps requirements, but this piece is missing in Elastic and should be included."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"Quality-of-life features have room for improvement."
"It would be good if an interface was included in the next release."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"The data recovery has room for improvement."
"Splunk ITSI consumes a lot of CPU resources."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
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Elastic Observability is ranked 7th in Application Performance Monitoring (APM) and Observability with 22 reviews while Splunk ITSI (IT Service Intelligence) is ranked 11th in Application Performance Monitoring (APM) and Observability with 30 reviews. Elastic Observability is rated 7.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Elastic Observability is most compared with Dynatrace, New Relic, Azure Monitor, Sentry and ITRS Geneos, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and OpsRamp. See our Elastic Observability vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.