We performed a comparison between ForgeRock and SailPoint Identity Security Cloud based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Omada's onboarding features reflect our processes for onboarding new employees well. That is the primary reason we use this solution. We use role-based access control. I'm not sure how much it has improved our security posture, but it's made managing identities more convenient."
"The administrative features and SoD are valuable."
"Omada offers a technical solution that addresses both our needs."
"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."
"I'm not using Omada, but the interface is easy to use and gives you a solid overview of your identities."
"You can make resources. You can import them from Azure or Active Directory and put them in an application. For example, if there is an application that uses a lot of Active Directory groups, you can make the groups available for people. If they need to access that application, you can tell them the resource groups you have for that application. People can do everything by themselves. They do not need anybody else. They can just go to the Omada portal, and they can do it all by themselves. That is terrific."
"The most valuable feature is the automatic provisioning and reconciliation of things like the Active Directory groups and memberships."
"Support-wise, working with Omada has been good. We have very good direct interactions and fast responses."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"The product is easy to set up."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"The most valuable features are that it is easy to manage and it's stable."
"The most valuable features of ForgeRock are social login and data protection."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"Security and administration for any new/current access."
"Good life cycle management, segregation of duties, and analytics features."
"The most valuable feature for our customers and for us is the identity data warehouse."
"The level of customization for data imports and role modeling, because it helps to integrate faster, support easier and let it reuse the organization role structure."
"The solution’s stability and performance are good."
"The community is very active and when I had questions about an issue, I was able to find the resources."
"What I like most about SailPoint IdentityIQ is that it's simple to use and easy to configure and deploy."
"We are happy with the SailPoint IdentityIQ’s stability."
"I would like more training. As someone who is new to this world, I don't feel that the courses Omada provides are good enough. They should also improve the documentation. It is difficult to learn how to use the solution by yourself"
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"The UI design needs improvement. One or two years ago, Omada changed its user interface to simplify, but the simplification has not really kicked in."
"The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides."
"Omada's reporting functionality is limited and could benefit from greater customization."
"There's a challenge with handling large amounts of data in this system."
"Documentation can be improved. I have already filed a few suggestions to make documentation more clear and more representative of reality."
"We are still on Omada on-prem, but I understand that when Omada is in the cloud, you cannot send an attachment via email. We have some emails with attachments for new employees because we have to explain to them how to register and do their multi-factor authentication. All that information is in the attachment. People have to do that before they are in our system. We cannot give them a link to our Intranet and SharePoint because they do not yet have access. They have to register before that, so I need to send the attachments, but this functionality is not there in the cloud."
"We would like this solution to be developed for use with mobile applications."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"The product's support services in the French language are not free."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"SailPoint IdentityIQ has a primitive AI engine."
"Some setups should be done in the interface and in the code, and could be made simpler."
"The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve."
"There's a lot of customization required to improve the user experience."
"I would like for the next release to have a more user-friendly interface."
"The connector for EPIC, ServiceNow, and Duo."
"Competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap."
"It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires."
More SailPoint Identity Security Cloud Pricing and Cost Advice →
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while SailPoint Identity Security Cloud is ranked 2nd in Identity Management (IM) with 62 reviews. ForgeRock is rated 8.0, while SailPoint Identity Security Cloud is rated 8.2. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of SailPoint Identity Security Cloud writes "Flexible, easy to customize, and not too difficult to set up". ForgeRock is most compared with Ping Identity Platform, Microsoft Entra ID, Auth0, Symantec Siteminder and Saviynt, whereas SailPoint Identity Security Cloud is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, Microsoft Identity Manager and SAP Identity Management. See our ForgeRock vs. SailPoint Identity Security Cloud report.
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