We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Ionic is easy to upgrade and is helpful for design purposes. It also is quite common and easy to use. It is a very reliable application. It's easy to write on and print. The UI is easy to use as well. My organization chose to go with Ionic because we can access both Android and iOS applications."
"What I like the most about Ionic is live reloading, which enables us to develop new features without having to build the application again and re-check the functionality."
"The main value of this solution for our business, is that it is a hybrid product that allows us to write code that is compatible with IOS, Android, and web documents."
"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."
"Ionic's best features are its hybrid app development, design, and tags."
"It's very flexible for UI development."
"The solution can support many languages."
"Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology."
"We have found change management and CMDB to be very useful."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"I have found the workflows and integration the most valuable in this solution."
"I like the ease of use."
"The solution integrates well with other products."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"Documentation for migrations and compatibility is insufficient."
"As a developer, I would say one of the improvements is more plugins."
"It would be good if the mobile version uses something other than JavaScript and HTML."
"There is a lack of a community environment."
"Ionic would be improved with dynamic design features."
"They started writing Capacitor to get rid of PhoneGap and Cordova, but they haven't yet got all the libraries and all the functionalities. They want you to start using Capacitor, but they don't have all the libraries there. They're developing them as they go. So, currently, you have to mix and match the three. When it comes to mobile applications, I would only like to use Capacitor. I don't want to jump between Cordova and Capacitor or have both of them. That's the main thing for me, but they have been working on it."
"Ionic's UI component doesn't always look like the native mobile app."
"The documentation could be improved."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"I would like to see a mobile version of ServiceNow."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"There is room for improvement in price."
"ServiceNow doesn't cater to the Middle Eastern market."
"The user interface for accessing assistance sometimes disconnects."
Ionic is ranked 5th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Mendix and Appzillon Digital Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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