We performed a comparison between Microsoft Remote Desktop Services and TeamViewer based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Remote Desktop Services slightly nudges out TeamViewer in this comparison. Microsoft Remote Desktop is a complete solution that is already a part of every Microsoft ecosystem. TeamViewer’s cost and security concerns make it less attractive for many users.
"Everything is really good and it works well."
"It's simple and easy to use."
"The solution is stable and reliable."
"It's scalable enough for our needs and very reliable."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"Installing Microsoft Desktop Services is straightforward."
"It works fine, and it is largely issue-free."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The implementation process is simple."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"The product is easy to install."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"The most important feature of TeamViewer is its ease of use."
"The most valuable features of TeamViewer are the high performance and it is not complicated to use, neither for me nor for the one I'm helping."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"Sometimes difficult to set up without the requirement for login credentials each time."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"We find the services are not as transparent as we would like for our integration with Citrix."
"I would like to see the hard drives work without locking up and integrate the local drives in the next release."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"The only problems that you're going to have with the remote desktop are going to be firewall ports, security, and NLA, which is a net network level access control, or TLS transfer layer security or some other SSL-type of security."
"The product can sometimes crash."
"TeamViewer has a legacy and may not be using the latest UI trends."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"I'm not sure if they provide good quality audio alongside screensharing."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. Microsoft Remote Desktop Services is rated 8.0, while TeamViewer is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Microsoft Remote Desktop Services is most compared with VMware Horizon, Citrix Workspace, VMware Workstation, Parallels Access and Apache Guacamole, whereas TeamViewer is most compared with TeamViewer Tensor, Parallels Access, ISL Online, BeyondTrust Remote Support and Webex. See our Microsoft Remote Desktop Services vs. TeamViewer report.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.