We performed a comparison between Newgen OmniFlow and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."They are a good team that is proactive, and they are trying to accommodate all of our requirements."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"The most valuable feature is the flexibility in using it."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"Pega BPM's most valuable feature is the use of CDX to solve problems."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"This is a customizable product."
"The most valuable features of the solution are case management, routing, and low-code environment."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"Overall, the ability to integrate with multiple applications and effective case management is the most valuable."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"I would like to see more automated analytics built into the solution."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"In terms of stability, like every product it has its issues."
"The development teams should be more agile and they need to have more team members."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals."
"UI needs improvement."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"The cost of licensing could be improved."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"I would like to see Pega BPM improve the user experience."
Newgen OmniFlow is ranked 30th in Business Process Management (BPM) while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. Newgen OmniFlow is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of Newgen OmniFlow writes "Enabled us to consolidate workflows and reduce time spent searching for transactions". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". Newgen OmniFlow is most compared with Camunda, IBM BPM, Appian, Nintex Process Platform and Apache Airflow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps. See our Newgen OmniFlow vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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