We performed a comparison between OpenText AppWorks and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most useful features is the code is customizable, we can make it our own."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"AppWorks is a very quick development platform with low-coding capability and strong integration with third-party systems."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The solution is operating well overall."
"The stability has been good. We haven't had any issues."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The product helps you to build faster."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"The most valuable aspect of the solution is the various workflows."
"Pricing is a little on the high side."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The crucial missing element is the archival function."
"A room for improvement in OpenText AppWorks is its user interface. It should have mobile compatibility because right now, you still have to make two applications with a user interface for Android and a user interface for iOS, so if OpenText AppWorks can provide one UI that can be used across all devices, that would make the solution better. An additional feature I'd like to see in the next release of OpenText AppWorks is a better UI in terms of the look and feel. Another feature I'd like to see in the next version of the solution is mobile compatibility because, at the moment, you have to make your application mobile-ready or compatible with mobile devices because there's no provision for it in OpenText AppWorks."
"AppWorks could be improved by including BPM simulation."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"The integration could improve."
"There is room for improvement in the pricing structure."
"The solution would benefit from more integration capabilities."
"This is a quite expensive product."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"The solution could be more scalable."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."
OpenText AppWorks is ranked 16th in Business Process Management (BPM) with 8 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. OpenText AppWorks is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText AppWorks writes "Automates processes like purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation". On the other hand, the top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". OpenText AppWorks is most compared with Microsoft Power Apps, ServiceNow Now Platform, Appian, OutSystems and Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Microsoft Power Apps. See our OpenText AppWorks vs. Pega BPM report.
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