We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the certificate management."
"Qualys VM's best features are vulnerability management and customizable scoring."
"We also like the flexibility in their licensing."
"Monitors workstations and servers for vulnerabilities and creates reports."
"It is a stable solution."
"Technical support is great and we've never really had a problem."
"The biggest benefit is from a security operations perspective, where we are able to drive our security posture upwards by remediating any discovered vulnerabilities."
"Provides great functionality."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"We always get good support."
"The solution integrates well with other products."
"I like that it's always up and running."
"The subsequent chain of tasks, I believe, is valuable."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"There's a need to upgrade or fix the potential vulnerability rate. Around 20,000 potential vulnerabilities were showing in Qualys VMDR, but none of the other tools showed them. When we checked, it wasn't the case. Support explained that even small issues were being counted as vulnerabilities, causing issues in our audit. So, the security features could be improved to identify vulnerabilities accurately."
"This solution could be improved by extending the agent capabilities to different operating systems including Mac and Linux. We would also like the capability to easily check for vulnerability in assets in the IOTs."
"Qualys VMDR is basically susceptible to false positives, and false negatives."
"It's too early for me to say if there is any room for improvement since we're in the first couple of months of using this solution."
"Qualys currently does not have any features for scanning SCADA, IoT, and Industrial Control Systems."
"Finding things in management can be quite difficult."
"Sometimes we face a problem with accessing the tool and not getting an expected result. From a technology point of view, they need to look into this."
"The ability to manage user accounts and give rights to the operator to know about abnormalities of applications is something that needs improvement."
"I do not like the user interface."
"Their cloud management is also not that great compared to other products."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"The scalability needs improvement."
"The Express edition does not allow the option for scripting."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"The solution's user experience could be improved concerning its UI and portals."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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