We performed a comparison between Qualys VMDR and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The vulnerability management feature is what I used the most. It is a good SaaS product. It is easy to use. It has a nice UI where you can see all the assets and vulnerabilities."
"The solution shows us classic categories, including high, medium, and low risks. It also shows critical items, and that gives us the advantage of prioritizing things."
"The most valuable features are vulnerability scanning, policy compliance scanning, and tablet for web application scanning."
"It's stable and quite reliable."
"It is quite easy to implement."
"The prioritization feature is great. I think it has all of the advanced features that we need."
"The integrations for this solution are very good. I use a different product for virtual patching of vulnerabilities and Qualys integrates well with that product."
"The reporting is fine."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"This solution provides excellent insights."
"The biggest advantage of ServiceNow is the value that it brings."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"I am impressed with the tool's incident problem change management."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The tool needs to improve the adding assets and report generation features. I would like to see the policy scan of offline appliances in the product's future releases."
"It's quite complex on the way it is set up, so it takes a fair bit of time in order to get your head around it in order to deploy it. Once you've deployed it, then you're never confident on the versions of the browsers and the SSL certificates, etc. You have to always go back into Qualys and check."
"Endpoint stability and fault resolution could be improved."
"Improve the user interface."
"I would like to see this solution more developed and competitive in the Cloud space."
"If anything, I would like to see the user interface modernized a bit more."
"Qualys VM's scanner doesn't pick up every vulnerability, so we have to use multiple scanners to cover that gap."
"They're still evolving their platform in terms of reporting capabilities."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"It's an expensive platform."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"The product could improve some of the visualization and architecture setups."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. Qualys VMDR is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and BMC Helix Discovery. See our Qualys VMDR vs. ServiceNow Discovery report.
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