We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Features they are integrating to the other services."
"What we like the most about it is the fact that it helps us track the record of our projects. It keeps everything on one interface, facilitating the operations and planning."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"The entire solution is very customizable and you are able to add many functionalities."
"The solution is very robust and easy to develop in."
"Marketing and Sales Lead, Forecasting, Campaign management."
"The product is pretty responsive."
"The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need."
"It is a stable solution...It is a scalable solution."
"The simplicity is great."
"It is an absolutely scalable solution."
"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."
"The initial setup is very straightforward."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"Learning materials, such as online courses, are readily available."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"The reporting functionality is not very intuitive."
"The reporting for Salesforce could be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"Salesforce also did not integrate well with some of the other systems that we had."
"Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure."
"Instead of creating our own template, if we had some nice templates that we could pick up - if there were some Microsoft Word templates or Microsoft Excel templates in a repository in Salesforce, that would be great."
"I think the search needs to be improved so as to allow for a broader keyword search."
"They should provide access to data quality tips and tricks to make it better."
"The pricing model is complex and needs to be both lowered and simplified."
"ServiceNow Now Platform's technical support needs to improve."
"The solution is very expensive."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The integration towards other ERP systems could be improved."
"This platform is used more by large companies because it is a little bit expensive."
"Bug and defect management are not available in ServiceNow."
"The product should be integrated with Power BI."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Studio Creatio. See our Salesforce Platform vs. ServiceNow Now Platform report.
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