We performed a comparison between ServiceNow Discovery and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"I find that the Discovery and scripting features are the most useful."
"The service management and operations management modules are valuable."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"It has given us an understanding of each layer from a server application."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"The most valuable feature is network traffic monitoring."
"Health and communication links availability."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"The initial setup, while not simple, is easier than other products."
"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"The template system in Zabbix is very beneficial as it saves time in configuration."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"It is one of the most costly applications in terms of subscription costs."
"The solution should improve the classes of discovery assets to disregard more junk data."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"Technical support has not been helpful when we have come across problems."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"For us, the initial setup was complex"
"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"I would like for this solution to be more cloud-friendly."
"I would like to better be able to monitor Oracle processes."
"It could be more stable."
"The reports are not great and should be improved."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews while Zabbix is ranked 1st in Server Monitoring with 101 reviews. ServiceNow Discovery is rated 8.0, while Zabbix is rated 8.2. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and ServiceNow, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our ServiceNow Discovery vs. Zabbix report.
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