We performed a comparison between ServiceNow and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"It is robust and very user-friendly."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"Stability-wise, I feel it is a good product."
"They have a very good network in the infrastructure of Discovery."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"We can scale the solution."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"It has given us an understanding of each layer from a server application."
"The biggest advantage of ServiceNow is the value that it brings."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"It's missing monitoring capabilities."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"I would like to see a mobile version of ServiceNow."
"If you have advanced questions, technical support often doesn't know the answer."
"Their GUI could be updated."
"I do not like the user interface."
"ServiceNow Discovery should improve its cloud capabilities."
"The solution is too high priced."
"It is one of the most costly applications in terms of subscription costs."
"The solution should improve the classes of discovery assets to disregard more junk data."
"It creates quite a bit of duplication, so that needs to be fixed."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
ServiceNow is ranked 1st in IT Asset Management with 212 reviews while ServiceNow Discovery is ranked 6th in IT Asset Management with 38 reviews. ServiceNow is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and Nagios XI. See our ServiceNow vs. ServiceNow Discovery report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
