We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"It has an excellent capability to integrate different access points."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"Instead of having a lot of people spend time doing manual tasks, it allows us to have dashboards and instantly show us any issues that we have, rather than trolling through log files."
"The initial setup is very straightforward. The platform and add-on solutions are straightforward."
"The most valuable features are the Heat Maps, and the various graphs and reporting features it has."
"I like that it's integrated with the other suite of tools. That's a big plus for the tool. It's well-integrated with Log Insight. We use that integration quite a bit."
"Based on those usage patterns, we can determine when our best maintenance times are and when we need to scale things up or down."
"It allows us to see the VM, our cluster utilization - the cluster level is what I work on the most. I'm able to see how much is being utilized, the rate of resource utilization, and when it will actually run out."
"The performance for monitoring the VM is very good. Additionally, the solution is flexible."
"The most valuable feature is the seamless integration with the vSphere Client and being able to go quickly back and forth between an incident within the vSphere interface and the actual drilling into it within vROps, to identify problems."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"It's too complicated and there are too many options."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"Where the product could improve would be the UI."
"It can be user-friendly once you get the dashboard set up but it can be complicated to get the information you want, the way you want it. Finally, if there were an easier way to share dashboards, that would be a big one."
"I rated this solution a nine because I haven't had any issues with it and it has been intuitive and easy to use. I don't know it well enough to give it a ten."
"It would be nice if it could tell me more about my hardware, if there were any updates on the network that should be deployed, if some firmware needs to be deployed on the server, etc."
"Technical support is good, once you pass the first level."
"I haven't had to use technical support for this version but I have had to use them in the past with other versions. There have been some challenges with them. It's hard to get through to the right person and resolving issues in previous versions was hard."
"Certificate Management should be simplified for non-technical staff members."
"If you want to automate the resizing of machines, you should be able to schedule it, so it happens at two in the morning instead of right now, because if you do it in the middle of a workday that's a big no-no. Automation should be a bit more intuitive."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
