We performed a comparison between ServiceNow and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Very good incident management, chain management and problem management features."
"It has more extensive features as compared to the other competitors."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"Good stable and scalable solution."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"If you have advanced questions, technical support often doesn't know the answer."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"The visuals are the one area where there is opportunity for improvement."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"Not a ten because the price is high."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"It needs to improve user roles and access rights."
Earn 20 points
ServiceNow is ranked 1st in IT Asset Management with 212 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. ServiceNow is rated 8.4, while VMware Service Manager is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Service Manager is most compared with . See our ServiceNow vs. VMware Service Manager report.
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