We performed a comparison between Appian and OpenText Documentum based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM)."It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"Technical support is helpful."
"Appian helps you do a lot of things. It's easy to configure and build an application platform, and it offers a lot of features that you find in an RPA solution. It's flexible so you can reuse it for a variety of use cases."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"The most valuable feature is business automation."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"Appian is a very low code platform. It's very easy to learn and use."
"Good workflow engines that bridge the gaps of processes."
"The most valuable features of this solution are the security, storage, and document search capability."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The stability is very good."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"Native mobile capabilities or hybrid mobile app capabilities are very limited. Things like offline sync, offline storage, access to smartphone device features, etc. are not supported by the Appian platform yet."
"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"The solution could use some more tutorials to help brand new users figure out how to use the product effectively."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"The user interface can be improved."
"OpenText Documentum's user interface could be improved a little bit."
"OpenText Documentum needs to improve its support."
"An area that needs to improve is how to reduce storage space on the AWS site."
"The vertical application could be improved."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"Sometimes DocBroker cannot see the DocBase."
Appian is ranked 4th in Business Process Management (BPM) with 58 reviews while OpenText Documentum is ranked 2nd in Enterprise Content Management with 26 reviews. Appian is rated 8.4, while OpenText Documentum is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". Appian is most compared with Microsoft Power Apps, Camunda, ServiceNow, OutSystems and Pega BPM, whereas OpenText Documentum is most compared with SharePoint, OpenText Extended ECM, IBM FileNet, Hyland OnBase and Alfresco.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.