We performed a comparison between ForgeRock and Omada Identity based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"The most valuable features are that it is easy to manage and it's stable."
"The most valuable features of ForgeRock are social login and data protection."
"The support is good and prompt."
"Easy to navigate, handle and manage the applications."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"I like the intelligent authentication feature."
"The customer success and support teams have been crucial."
"User-friendly solution."
"Two valuable features of Omada Identity are the ability to discover accounts and link them to identities, and the automatic disabling of inactive accounts or identities."
"When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"It scales in terms of numbers and types of identities. It can govern the on-premise applications as well as the cloud applications. So, it can manage hybrid environments with all types of identities and various load amounts."
"The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."
"The teams we work with at Omada provide great insights and support. Overall, it has been a pleasure working with them. That's the part we value the most."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"The solution's documentation is not very good, and they do not give more details."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"They should improve the solution by include reporting."
"The identity management model needs a bit of improvement."
"The product's support services in the French language are not free."
"It is not possible to customize reports on Omada Identity."
"When making a process, you should be able to use some coding to do some advanced calculations. The calculations you can currently do are too basic. I would also like some additional script features."
"Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues."
"The UI design needs improvement. One or two years ago, Omada changed its user interface to simplify, but the simplification has not really kicked in."
"The web GUI can be improved."
"I would like more training. As someone who is new to this world, I don't feel that the courses Omada provides are good enough. They should also improve the documentation. It is difficult to learn how to use the solution by yourself"
"The reporting on the warehouse data and the import process both have room for improvement."
"Omada Identity has two main issues that need to be solved or improved the most. One is its setup or installation process because it's complex and cumbersome. I'm talking about the process for on-premises deployment because I've never tried the cloud version of Omada Identity. Setting up the cloud version should be much easier. The second area for improvement in Omada Identity is that it's piggybacking on Microsoft's complex way of having all kinds of add-ons, extensions, or setups, whether small or large, such as the new SQL Server, and it's cumbersome to make sure that everything works. Omada Identity is a complex solution and could still be improved."
ForgeRock is ranked 3rd in Customer Identity and Access Management (CIAM) with 27 reviews while Omada Identity is ranked 2nd in Customer Identity and Access Management (CIAM) with 45 reviews. ForgeRock is rated 8.0, while Omada Identity is rated 8.2. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Omada Identity writes "The solution has sped up employee onboarding while reducing manual work". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Omada Identity is most compared with SailPoint IdentityIQ, Microsoft Entra ID, Saviynt, SAP Identity Management and EVOLVEUM midPoint. See our ForgeRock vs. Omada Identity report.
See our list of best Customer Identity and Access Management (CIAM) vendors and best Identity Management (IM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
