We performed a comparison between ForgeRock and Symantec Siteminder based on real PeerSpot user reviews.
Find out in this report how the two Access Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easy to customize and adaptable to any environment."
"The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"The support is good and prompt."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"I like the intelligent authentication feature."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"All of our applications get a point, click, and you are in, while we increase security at the same time."
"A valuable feature of Siteminder is the way it handles bulk traffic. The features it has, in terms of routing the traffic and load balancing, are good."
"The most valuable feature is the Federation part of Single Sign On, which is customizable and is easily integrated with any customer application or any third party application."
"As our identity model continues to mature, probably the Federation is most valueable."
"IWA is an out-of-the-box feature. The SAML-based federation is standard for all tools. However, CA Single Sign-On has made the federation configuration way too simple and handy to set up and use."
"The most valuable feature is that it meets the requirements of the customer. You have a lot of features in the product. Every product has them, but the question is, are these products going to meet the requirement of the customer?"
"Authentication & Authorization are important because all the sites need authentication for security purposes. That has been handled pretty well all these years with SSO."
"It has considerably reduced the amount of time that new users would take to join into the organization. Previously, it was a lengthy, manual process because it's a very secure environment, where they need to verify the user before they can actually grant him a user-ID and password. Integrating with the built-in custom application, and exposing CA Single Sign On to the internet, we were able to get the employees onboard. The time that we gained was: previously it would generally take from four to eight weeks for each employee, we brought it to one to two days."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"The solution could improve by adding more advertising and marketing."
"They should improve the solution by include reporting."
"The solution's deployment should be made easier."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"Better documentation. I went through some sessions on single sign-on for version 12.7."
"All the problems that we reported actually have never been resolved. We could not capture enough information for CA to be able to debug the problem."
"We would like to the OAuth be more stable, more issues being fixed rather than not."
"I'd like to see a rework of the user directory configuration."
"An area Siteminder could improve on is that there are a few limitations, in terms of new protocols for OpenID. If I want to have different scopes, the features are limited. They also do not have APIs exposed, which is a major drawback. API is a feature I would like to see included in the next release."
"To add more value to this solution it needs to be more user-friendly."
"We are finding some compatibility issues. We're still working with CA on them."
"As we are moving in to the mobility space, this is where we really see SiteMinder and their other product really come together to provide a solution base to a different area where the IoT is coming, the different business communications are happening. All of those things require authentication and we really want to see this product grow into that role."
ForgeRock is ranked 4th in Access Management with 27 reviews while Symantec Siteminder is ranked 12th in Access Management with 69 reviews. ForgeRock is rated 8.0, while Symantec Siteminder is rated 8.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Saviynt, whereas Symantec Siteminder is most compared with PingFederate, Okta Workforce Identity, PingAccess, PingID and Microsoft Entra ID. See our ForgeRock vs. Symantec Siteminder report.
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