IBM MaaS360 vs Microsoft Intune comparison

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IBM Logo
5,600 views|4,096 comparisons
84% willing to recommend
Microsoft Logo
53,223 views|36,602 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Mar 30, 2022

We performed a comparison between IBM MaaS360 and Microsoft Intune based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users say the initial setup of both products is straightforward.
  • Features: Users of both products are happy with their stability and scalability. IBM MaaS360 users say it performs well and has powerful remote enablement capabilities, but the user interface needs improvement. Microsoft Intune users say it is easy to use, but some users say it lacks flexibility.
  • Pricing: Some IBM MaaS360 feel that the price is high, while others disagree. All Microsoft Intune users are satisfied with the price of the product.
  • ROI: Reviewers of both products report seeing an ROI.
  • Service and Support: Most IBM MaaS360 reviewers are satisfied with the level of support they receive. In contrast, many Microsoft Intune users find the support lacking.

Comparison Results: IBM MaaS360 comes out on top in this comparison mainly because it provides better support than Microsoft Intune. However, it should be noted that Intune users are overall more satisfied with the pricing.

To learn more, read our detailed IBM MaaS360 vs. Microsoft Intune Report (Updated: March 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Asset management is the most valuable feature and integral for device inventory.""The most valuable features of IBM MaaS360 are remote control and setting up a phone.""The most valuable features are mobile device management and security (which allows you to quarantine infected devices).""It can change policies based on geolocation or schedules.""The solution is quite stable.""Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues.""It is a stable solution.""It helped us reduce the number of support incidents by limiting users' access to device configurations."

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"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely.""The technical support of Microsoft Intune is good.""It is a very stable and scalable cloud-only solution.""Intune enables us to manage our devices from anywhere.""The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision.""It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources.""Stable solution at a good price.""I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."

More Microsoft Intune Pros →

Cons
"The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.""An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS.""The look needs to be updated and it could be simpler to use.""Sometimes IBM MaaS360 seems buggy...The solution's technical support team is sometimes slow to respond and not competent enough.""The interface is clunky and the layout is a bit outdated. Also, I don't think MaaS360 has as many features as Intune. It doesn't integrate with Office as seamlessly as Intune does, which isn't surprising, given that Intune and Office are Microsoft products.""Configuring policies is difficult in IBM MaaS360. It also needs to improve usability.""When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers.""User interface is basic and not very intuitive."

More IBM MaaS360 Cons →

"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients.""The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose.""Microsoft Intune has a latency response time issue. The latency has room for improvement.""They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time.""Microsoft Intune is not user-friendly to manage and has room for improvement.""They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.""Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further.""The synchronization could be improved."

More Microsoft Intune Cons →

Pricing and Cost Advice
  • "​It requires zero investment in infrastructure since it is 100% cloud.​"
  • "Fees are monthly and it's approximately $8 per user."
  • "Price is something for which we are always under pressure. If we have to look at the MaaS deployment, the price definitely has to come down. This is clearly one of the areas that we will have to work on, not only as a provider to our customers but also as a consumer of this service."
  • "I feel the pricing to be very high."
  • "MaaS360 is priced at a balance. It is not as expensive as AirWatch or Jamf and is not a cheap solution like a few of the local products."
  • "The licensing structure is broken down into levels, each with different functionalities available. Depending on your license, there may be additional fees for extra features."
  • "There are other solutions cheaper than IBM MaaS360, such as Microsoft Intune."
  • "The solution is expensive."
  • More IBM MaaS360 Pricing and Cost Advice →

  • "Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."
  • "There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
  • "Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
  • "The purchase of the product was handled by someone else."
  • "I have no comment on pricing of the solution."
  • "The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."
  • "For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • More Microsoft Intune Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool that we wanted. Ultimately we decided to choose IBM MaaS360 to secure and manage… more »
    Top Answer:We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the operating system updated, tracking software inventory, controlling computer… more »
    Top Answer:IBM MaaS360 is cheaper compared to other alternatives. Others are at least three to six times costlier.
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a… more »
    Top Answer:Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it Pros: Protected productivity: Intune gives you the… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer… more »
    Ranking
    Views
    5,600
    Comparisons
    4,096
    Reviews
    10
    Average Words per Review
    293
    Rating
    7.5
    Views
    53,223
    Comparisons
    36,602
    Reviews
    74
    Average Words per Review
    787
    Rating
    8.4
    Comparisons
    Also Known As
    Fiberlink MaaS360, MaaS360
    Intune, MS Intune, Microsoft Endpoint Manager
    Learn More
    Overview

    IBM MaaS360 is an EMM solution that allows you to configure devices for enterprise access and protect corporate data on smartphones and tablets – all from a single screen. As a robust integrated cloud platform, MaaS360 simplifies mobile device management (MDM) with visibility, rapid deployment, and control that spans across apps, mobile devices, and data. It also secures apps, laptops, smartphones, tablets, wearables, desktops, the Internet of Things (IoT) devices, and data so you can rapidly scale your remote workforce and bring your own device (BYOD) initiatives.

    IBM MaaS360 can help you build a zero-trust strategy with modern device management. Deployment is so fast that in just a few clicks, IT admins can start enrolling devices and quickly manage the entire mobile device lifecycle. They can do everything from enrollment to enterprise integration, support, configuration and management, monitoring and security, analytics, and reporting.

    IBM MaaS360 Features

    IBM MaaS360 has many valuable key features. Some of the most useful ones include:

    • Workforce management: Manage and secure any remote workforce in minutes with rapid deployment.
    • Information security: Support a safer way to access, create, sync, and edit all business documents on mobile devices.
    • Manage security risks: Provide users with seamless data access while remotely managing threats.
    • Secure access: Grant secure access to company resources from any mobile device, without a VPN.
    • Identity management and security: Integrate seamless identity and access management with United Endpoint Management.

    IBM MaaS360 Benefits

    There are many benefits to implementing IBM MaaS360. Some of the biggest advantages the solution offers include:

    • Provision, manage, and protect your devices from a single console.
    • Configure email, contacts, calendar, Wi-Fi, and VPN profiles over-the-air to quickly onboard users.
    • Experience launch day support for the latest mobile operating system releases for iOS, Android, and Windows.
    • Set and enforce security policies with automated compliance actions like requiring a device passcode and blocking a compromised device.
    • Use robust dashboards and reporting to manage both personal and corporate devices.
    • Increases security and compliance enforcement.
    • Easily integrates with your existing infrastructure.
    • Reduces cost of supporting mobile assets.
    • Enhances application and performance management.
    • Contains powerful management and security to address the entire mobility lifecycle.
    • Helps ensure better business continuity.
    • Increases productivity and employee satisfaction.
    • Simple and fast, with an exceptional customer experience.

    Reviews from Real Users

    MaaS360 stands out among its competitors for a number of reasons. Some of these include its mobile device and laptop management, robust security, and complete sync with Active Directory. PeerSpot users take note of the advantages of these features in their reviews:

    Claudia G., a Cybersecurity Consultant at Telefónica, mentions, “My customers value the ability to control all their devices from a central point in IBM MaaS360. I rate IBM MaaS360 a nine out of ten.”

    Okoro A.., a CEO at a ITANDT Solutions Limited notes, “The most valuable features are mobile device management and security (which allows you to quarantine infected devices).”

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    Sample Customers
    Bancroft, Garuda Indonesia
    Mitchells and Buzzers, Callaway
    Top Industries
    REVIEWERS
    Comms Service Provider33%
    Computer Software Company14%
    Healthcare Company10%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Computer Software Company13%
    Government12%
    Construction Company7%
    Financial Services Firm7%
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company18%
    Comms Service Provider10%
    Energy/Utilities Company5%
    VISITORS READING REVIEWS
    Educational Organization23%
    Computer Software Company12%
    Government7%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business49%
    Midsize Enterprise19%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise18%
    Large Enterprise51%
    REVIEWERS
    Small Business38%
    Midsize Enterprise14%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise33%
    Large Enterprise47%
    Buyer's Guide
    IBM MaaS360 vs. Microsoft Intune
    March 2024
    Find out what your peers are saying about IBM MaaS360 vs. Microsoft Intune and other solutions. Updated: March 2024.
    770,292 professionals have used our research since 2012.

    IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 164 reviews. IBM MaaS360 is rated 7.8, while Microsoft Intune is rated 8.0. The top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". IBM MaaS360 is most compared with VMware Workspace ONE, SOTI MobiControl, Jamf Pro, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM), whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and Google Cloud Identity. See our IBM MaaS360 vs. Microsoft Intune report.

    See our list of best Enterprise Mobility Management (EMM) vendors.

    We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.