We performed a comparison between IBM MaaS360 and Microsoft Intune based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: IBM MaaS360 comes out on top in this comparison mainly because it provides better support than Microsoft Intune. However, it should be noted that Intune users are overall more satisfied with the pricing.
"Asset management is the most valuable feature and integral for device inventory."
"The most valuable features of IBM MaaS360 are remote control and setting up a phone."
"The most valuable features are mobile device management and security (which allows you to quarantine infected devices)."
"It can change policies based on geolocation or schedules."
"The solution is quite stable."
"Using this solution has made things more convenient. Earlier, we had to depend a lot more on IT to find and resolve our issues."
"It is a stable solution."
"It helped us reduce the number of support incidents by limiting users' access to device configurations."
"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
"The technical support of Microsoft Intune is good."
"It is a very stable and scalable cloud-only solution."
"Intune enables us to manage our devices from anywhere."
"The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."
"It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
"Stable solution at a good price."
"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."
"The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful."
"An area for improvement would be handshaking with Microsoft in terms of trying to get a DLP on Microsoft OS."
"The look needs to be updated and it could be simpler to use."
"Sometimes IBM MaaS360 seems buggy...The solution's technical support team is sometimes slow to respond and not competent enough."
"The interface is clunky and the layout is a bit outdated. Also, I don't think MaaS360 has as many features as Intune. It doesn't integrate with Office as seamlessly as Intune does, which isn't surprising, given that Intune and Office are Microsoft products."
"Configuring policies is difficult in IBM MaaS360. It also needs to improve usability."
"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."
"User interface is basic and not very intuitive."
"The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."
"The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
"Microsoft Intune has a latency response time issue. The latency has room for improvement."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"Microsoft Intune is not user-friendly to manage and has room for improvement."
"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"The synchronization could be improved."
IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 164 reviews. IBM MaaS360 is rated 7.8, while Microsoft Intune is rated 8.0. The top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". IBM MaaS360 is most compared with VMware Workspace ONE, SOTI MobiControl, Jamf Pro, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM), whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and Google Cloud Identity. See our IBM MaaS360 vs. Microsoft Intune report.
See our list of best Enterprise Mobility Management (EMM) vendors.
We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.