We performed a comparison between IBM MaaS360 and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM)."The performance of Microsoft Intune is good."
"The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
"The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies."
"The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
"Compliance and the policies that can be set are the most valuable features."
"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
"It is quite policy-enabled, so you can build pretty much any policy to manage remote endpoints."
"The solution is easy to use and it has good performance."
"It is a stable solution."
"The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add."
"One valuable feature is the ability to provide a secure environment. Another is the kiosk mode where MaaS360 can be used over a tablet or mobile device to ensure that a single application is used."
"Mobile Device Management, Secure Productivity Suite, and document management are valuable features."
"The most valuable feature is the fact that we can find a lost device or shut the device down and wipe it is good for HIPAA."
"MaaS can force people to lock their phones. Not everyone likes having a PIN and other security features on their phones, but this sets a requirement that you can't get your emails unless you have a PIN on your phone. That was a good feature, and we were able to easily increase the PIN from four digits to six digits. Overall, it was pretty user-friendly."
"The solution is easy to implement."
"We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the operating system updated, tracking software inventory, controlling computer administrators, and the ability to wipe a computer in case of a security threat. It helps us to be compliant, and it is one of the reasons we implemented it."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"The Workflow feature is the most valuable."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The workflow makes things extremely efficient and it improves effectiveness."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"I have found that sorting and grouping functions are particularly useful."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement. I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console."
"We would like to see support for Chrome and/or devices for Chromebooks."
"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."
"Intune lags all of its competitors in terms of report generation."
"It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."
"There needs to be more support for Mac operating systems."
"Intune should be much more granular in terms of supporting more Android cellular devices."
"The solution could improve its flexibility."
"User interface is basic and not very intuitive."
"IBM MaaS360 can improve the location reporter. There is a 15-minute delay and this does not allow for any usefulness."
"Sometimes IBM MaaS360 seems buggy...The solution's technical support team is sometimes slow to respond and not competent enough."
"IBM MaaS360 can improve the information provided for DLP control. Some of our customers would benefit from this."
"Zero day support is something they can work on. They can make it a little bit more user-friendly."
"IBM MaaS360’s threat management feature needs improvement. It could identify even more malicious attacks."
"Local technical support would be helpful."
"Configuring policies is difficult in IBM MaaS360. It also needs to improve usability."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The high price is a huge barrier in Portugal."
"There should be fewer clicks and faster integrations between solutions."
"The interface requires an upgrade."
"Integration capabilities can improve."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"ServiceNow doesn't cater to the Middle Eastern market."
IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM MaaS360 is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM MaaS360 is most compared with VMware Workspace ONE, SOTI MobiControl, Jamf Pro, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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