We compared SAP ERP and Infor M3 based on our user's reviews in several parameters.
SAP ERP is praised for its robust reporting capabilities, efficient supply chain management, and excellent customer service. However, users have identified a need for enhanced customization, a more intuitive user interface, and better integration with other systems. In contrast, Infor M3 is commended for its user-friendly interface, advanced reporting capabilities, and efficient inventory management. Users have highlighted the need for improved system speed and performance, streamlined user interface, stronger reporting and analytics capabilities, and seamless integration with other software applications.
Features: SAP ERP is known for its robust reporting capabilities and efficient supply chain management, while Infor M3 stands out for its user-friendly interface and advanced inventory management features.
Pricing and ROI: The setup cost for SAP ERP is well-received and reported to be manageable, ensuring a seamless implementation process. In comparison, Infor M3 also has a reasonable setup cost, making it easier for businesses to adopt the system and offering flexibility and transparency in their licensing model., The user feedback suggests that both SAP ERP and Infor M3 have positive ROI. SAP ERP is praised for its financial benefits and efficiency improvements, while Infor M3 is lauded for increased efficiency, productivity, streamlined processes, and cost savings. Users appreciate Infor M3's user-friendly interface and seamless integration capabilities.
Room for Improvement: According to user feedback, SAP ERP could benefit from improved customization options, a more intuitive user interface, better integration with other software systems, and enhanced performance and efficiency. In contrast, users of Infor M3 have identified areas for improvement in system speed and performance, user interface navigation, reporting and analytics capabilities, and integration with other software applications. These enhancements would greatly enhance the functionality and usability of both products.
Deployment and customer support: Users of SAP ERP reported varying durations for the establishment of a new tech solution, with some spending three months on deployment and an additional week on setup. In contrast, users of Infor M3 emphasized the importance of considering separate timeframes for deployment, setup, and implementation phases., Customers have found the customer service and support from SAP ERP to be excellent, emphasizing personalized attention and prompt resolution. Infor M3 also receives commendable feedback, with users praising promptness, effectiveness, knowledge, and friendly interactions.
The summary above is based on 48 interviews we conducted recently with SAP ERP and Infor M3 users. To access the review's full transcripts, download our report.
"Infor M3 has tailor-made packages for each and every industry."
"provides all modules, supply chain, HR - it's good for management."
"The most valuable feature of Infor M3 is the level of detail it has about the different manufacturing processes compared to other ERP solutions. Other ERP solutions provide the same level of integration as Infor M3, but Infor M3 specializes in several functions, such as planning and manufacturing."
"M3 has several useful features for managing supply chains, production, and customer orders. It's an excellent system that helps me meet all my requirements for fixed costs."
"The most valuable feature is the ability to cover different types of activities, and the requirement for maintenance and data is very low."
"The most valuable feature of this solution is the Infor GL tool that allows us to do our application support and development."
"The most valuable feature of the solution is that it is highly customizable."
"The user interface and user experience were good."
"The payroll solution and the localization for advances are valuable."
"The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales."
"I have found all the modules related to finance valuable, such as account management and HR. The entire suite is very useful."
"The Material Management and Sales and Distribution modules are great. The Financial Accounting module is also great."
"The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board."
"Good customization features."
"From a long-term perspective, I can say that the solution can offer a return on investment, but it may take around three to four years for our company to experience it."
"The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
"Sometimes, M3 alone cannot handle all the planning functionalities required by a customer. It has to be used along with industry-specific planning tools because M3 doesn't have all the features. However, no product can handle all the requirements of all the industries. There will be some shortcomings in all the products. Though this is an area for improvement, it is not a very serious shortfall or limitation. It can be covered by using third-party planning applications that integrate with Infor M3."
"It would be great if Infor added some new workflows in the finance module. I'd also like to see better integration with third-party applications."
"It should be improved in terms of procurement of the supply chain and business intelligence analysis. We have the Infor BI tool, but it's more complex to use than, for example, Power Pivot or QlikView in the market."
"We can't make modifications to fit the client's requirements."
"The product's technical support has certain shortcomings. Sometimes, my company doesn't get a proper response from their end."
"I would like to have some kind of dashboard to show an overview of different data on the same dashboard or on the same screen instead of moving to BI."
"The solution is stable but not agile."
"Infor should create one product to handle the whole business. At present, they make ERP systems for each type of business, and then sell additional features. I would like to have one system handing all organizations or all the business in deep ways and not have to buy additional features."
"There will always be something within our business that it won't fit."
"Customizations are a bit expensive."
"I do not have any notes for improvements."
"I'm only working on the front end with ERP's user interface, which isn't very easy for end-users. It's an old-school interface, so it's often challenging to find what you need."
"Poor ergonomics."
"Technical support could be better."
"Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger."
"The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex."
Infor M3 is ranked 9th in ERP with 13 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Infor M3 is rated 8.2, while SAP ERP is rated 8.2. The top reviewer of Infor M3 writes "The solution is a reliable, stable, and cost-saving ERP". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Infor M3 is most compared with Infor LN, SAP S/4HANA, Infor CloudSuite Industrial, Microsoft Dynamics AX and Microsoft Dynamics 365 Business Central, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Infor LN. See our Infor M3 vs. SAP ERP report.
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