We performed a comparison between LeadSquared and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of LeadSquared is the customization."
"The most valuable feature of LeadSquared is an easy-to-understand user interface."
"LeadSquared's most valuable features are it comes equips with all the basic features of a CRM. It integrates well with our existing systems and is user-friendly."
"The initial setup is very easy."
"When we are using SAP CRM we receive more accurate results than using any other CRM system."
"SAP CRM is very fast, providing accurate information and good results."
"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."
"We get very good support from SAP."
"The user interface is excellent."
"The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable."
"SAP CRM has a good performance."
"The solution assists us in identifying what to send, what to offer, and what customers are buying."
"The notifications and workflow management can be improved in LeadSquared."
"The solution can get quite expensive, especially as you add more users."
"The solution’s UI could be more user-friendly."
"The solution's report section is not very capable and could be improved."
"In the future, machine learning and artificial intelligence functionality need to be included."
"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."
"In terms of stability, there are some latency issues."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
"The navigation must be improved."
"CRM is costlier than its competitors."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better."
LeadSquared is ranked 28th in CRM with 4 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. LeadSquared is rated 7.6, while SAP CRM is rated 7.6. The top reviewer of LeadSquared writes "Reliable and offers helpful technical support but is expensive". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". LeadSquared is most compared with Zoho CRM, ExtraaEdge and Salesforce Marketing Cloud, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our LeadSquared vs. SAP CRM report.
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