We performed a comparison between Moogsoft and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the prediction features."
"The solution is extremely helpful with correlating IP failures and it has a very good sort of flow chart of IP systems. For example, if you see a failure in system A, you can track it down to the system causing the issue. This is a very handy feature."
"Moogsoft is easily deployable and ready to use."
"The product currently seems to be a few steps ahead of the competition."
"The Event Management feature is quite valuable."
"Moogsoft's most valuable features are event management, correlation, and observability."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"The AI component allows you to check previous cases and diagnose problems easily."
"It's scalable and expands well."
"Our mean time to detect is down to five minutes."
"The root cause analysis is very helpful for us."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The glass tables are very helpful."
"We liked the built-in calculation of health scores."
"ITSI includes a feature called a glass table."
"The documentation and flexibility for generic integration could be improved."
"They are very much dependent on open-source technologies like RabbitMQ message bus. They are using open-source databases, Apache Tomcat, NGINX. If we face any issues with Apache Tomcat or the RabbitMQ message bus, then we do not get support from them. We have to troubleshoot it ourselves."
"Some additional API interfacing would be great to enable getting the data out of AIOps programmatically."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"I would like to see more integrations. It is rather difficult to install the enterprise systems with the agents."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"They should consider including Chatbot."
"The problem becomes the price, as Splunk is an expensive product."
"Splunk ITSI consumes a lot of CPU resources."
"We'd like them to show more inputs on the dashboard."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"We also faced challenges relating to UI development."
"The solution should integrate more features in NEAP."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Moogsoft is ranked 38th in IT Infrastructure Monitoring with 11 reviews while Splunk ITSI (IT Service Intelligence) is ranked 4th in IT Alerting and Incident Management with 30 reviews. Moogsoft is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Moogsoft writes "A cost-efffective cloud solution for noise filtration but needs enhanced interfaces". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Moogsoft is most compared with ServiceNow IT Operations Management, OpsRamp, BigPanda, Dell CloudIQ and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Grafana, Splunk APM and BMC TrueSight Operations Management. See our Moogsoft vs. Splunk ITSI (IT Service Intelligence) report.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.