We performed a comparison between New Relic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is favored over Splunk ITSI as it has more extensive features such as user behavior and experience monitoring, log management, and transaction summaries. Additionally, it offers better pricing and a simpler user interface. However, Splunk ITSI is praised for its easy integration with DLP and automated dashboarding and reporting features. Ultimately, New Relic seems to be the more comprehensive choice for users.
"It has given us better insight into the performance of the system."
"The most valuable feature is the ability to manage the application flow."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"The most valuable feature of New Relic is its ease of use."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"The root cause analysis is very helpful for us."
"ITSI includes a feature called a glass table."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The solution has been stable."
"Alerts and episodes are valuable to me."
"One of the excellent features is the service analyzer, which is truly impressive."
"It's scalable and expands well."
"I find the episode review, glass tables, and correlation search features very useful."
"There were some settings we had issues with."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"In the next release, I'd like to see a better pricing structure."
"The scalability can be improved."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The solution must provide better support for Azure Web Apps service."
"The solution is quite expensive."
"We have problems doing upgrades and operating alternate new versions."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"The data recovery has room for improvement."
"Splunk ITSI consumes a lot of CPU resources."
"It would be good if an interface was included in the next release."
"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. New Relic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our New Relic vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
