ON24 Platform vs Zoom comparison

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ON24 Logo
309 views|142 comparisons
100% willing to recommend
Zoom Video Communications Logo
Read 201 Zoom reviews
8,262 views|1,864 comparisons
95% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ON24 Platform and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ON24 Platform vs. Zoom Report (Updated: May 2024).
771,170 professionals have used our research since 2012.
Q&A Highlights
Question: Which product offers a better customer experience: Zoom or ON24 Platform?
Answer: Here is a comparison between Zoom and ON24 based on Customer Experience, Customer Engagement, and other factors: Zoom Customer Experience Easy to use, with a user-friendly interface and a wide range of features Customer Engagement Enables high levels of engagement through features such as live chat, polls, and Q&A Pricing More affordable than ON24 Support Offers 24/7 support ON24 Customer Experience More complex to use, with a steeper learning curve Customer Engagement Also enables high levels of engagement but with a broader range of features, such as breakout rooms, surveys, and gamification Pricing More expensive than Zoom Support Offers 24/7 support, but with a longer wait time than Zoom Zoom may be a good option if you are looking for an easy-to-use solution with good customer engagement features. If you are looking for a solution with more advanced features and support, ON24 may be a better option. It may be best to try both solutions before deciding to help get a better feel for which solution is right for you and your team.
Featured Review
Anonymous User
Irwin Gibson
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution works well with third-party integrations.""Friendly user interface and simple navigation."

More ON24 Platform Pros →

"The initial setup is quick and easy.""Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support.""The product has video access which is a great feature.""The most valuable feature is the screen recording.""The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet.""Zoom is pretty safe and secure.""Zoom is easy to use.""The most valuable feature is the remote desktop because sometimes we have to intervene and control the client's infrastructure."

More Zoom Pros →

Cons
"The solution needs a more modern interface.""Bandwidth optimization could be increased."

More ON24 Platform Cons →

"The product could use some more automation.""Zoom could improve by extending the one-hour maximum session time in the free version.""Zoom's stability is an area with certain shortcomings that need improvement.""I can't think of any features that are lacking.""Our licensing model prevents us from switching off the meeting recording functionality""The pricing of the product could be lowered a bit.""The user interface should be more straightforward and easy to use.""I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."

More Zoom Cons →

Pricing and Cost Advice
  • "We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."
  • More ON24 Platform Pricing and Cost Advice →

  • "Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."
  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • More Zoom Pricing and Cost Advice →

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    771,170 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The solution works well with third-party integrations.
    Top Answer:The pricing model is a la carte and depends on the size and scope of the event for which it is used. I rate licensing costs an eight out of ten.
    Top Answer:The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but… more »
    Top Answer:Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer:The tool's paid version is not that expensive. You need to pay 150 USD per year. The licensing part of the product is not expensive. I rate the product price as nine out of ten. There is no need to… more »
    Ranking
    16th
    out of 63 in Virtual Meetings
    Views
    309
    Comparisons
    142
    Reviews
    1
    Average Words per Review
    400
    Rating
    8.0
    1st
    out of 63 in Virtual Meetings
    Views
    8,262
    Comparisons
    1,864
    Reviews
    35
    Average Words per Review
    432
    Rating
    8.3
    Comparisons
    Webex logo
    Compared 20% of the time.
    Skype for Business logo
    Compared 17% of the time.
    Cisco TelePresence logo
    Compared 11% of the time.
    TeamViewer logo
    Compared 11% of the time.
    GoToMeeting logo
    Compared 6% of the time.
    Learn More
    Overview

    Experiences Centered Around Your Audience

    The ON24 Platform gives you a single place to build, manage, analyze, measure and optimize all of your audiences’ experiences.

    Data-Driven
    Extract behavioral insights to qualify leads and accelerate deals.

    Scalable
    Centralize the development, sharing and reuse of your best content.

    Global
    Broadcast, repurpose and translate content across multiple regions.

    Integrated
    Seamlessly connect and transfer data with other business software.

    Customizable
    Control every aspect of the audience experience, data capture and reporting.

    Ease-of-Use
    Simplify content creation with intuitive, drag-and-drop functionality.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Sample Customers
    IBM, Zendesk, Salesforce, Linkedin, Intel
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company13%
    Financial Services Firm11%
    Legal Firm8%
    Outsourcing Company7%
    REVIEWERS
    Computer Software Company26%
    Financial Services Firm12%
    Manufacturing Company10%
    University7%
    VISITORS READING REVIEWS
    Educational Organization87%
    University3%
    Computer Software Company1%
    Financial Services Firm1%
    Company Size
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise11%
    Large Enterprise61%
    REVIEWERS
    Small Business42%
    Midsize Enterprise14%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business3%
    Midsize Enterprise87%
    Large Enterprise9%
    Buyer's Guide
    ON24 Platform vs. Zoom
    May 2024
    Find out what your peers are saying about ON24 Platform vs. Zoom and other solutions. Updated: May 2024.
    771,170 professionals have used our research since 2012.

    ON24 Platform is ranked 16th in Virtual Meetings with 2 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. ON24 Platform is rated 8.0, while Zoom is rated 8.4. The top reviewer of ON24 Platform writes "Easy setup and an a la carte pricing model". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ON24 Platform is most compared with , whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, TeamViewer and GoToMeeting. See our ON24 Platform vs. Zoom report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.