We performed a comparison between Splunk Infrastructure Monitoring and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a great resource for us because we have so many different data sources and to be able to aggregate that and put it through a concise dashboard or an alert really helps."
"It's a very easy-to-use solution."
"I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."
"The alerts are the most valuable feature."
"We haven't really experienced any glitches or bugs."
"The product retains a lot of log data for subsequent analysis."
"The tool is efficient in collecting, monitoring and evaluating logs."
"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The solution is easy to scale."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"I find the episode review, glass tables, and correlation search features very useful."
"In the next release, I would like to see more integration with other solutions."
"They need more EDR functionalities."
"The end-to-end visibility is lacking because Splunk cannot directly monitor network devices."
"The product collects a lot of data but it does not assure that it collects all of it."
"The implementation can be more user-friendly."
"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
"We have problems doing upgrades and operating alternate new versions."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It would be good if an interface was included in the next release."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
More Splunk Infrastructure Monitoring Pricing and Cost Advice →
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews. Splunk Infrastructure Monitoring is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Splunk Infrastructure Monitoring is most compared with ServiceNow IT Operations Management, Nagios XI, Amazon CloudWatch, Cisco Intersight and OP5 Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our Splunk ITSI (IT Service Intelligence) vs. Splunk Infrastructure Monitoring report.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.