We performed a comparison between Jamf Pro and JumpCloud based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Mobility Management (EMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."
"The main advantage is that Intune performs its intended functions effectively."
"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."
"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
"The dashboards, the security, and the customization capabilities work very well for us."
"It helps implement conditional access policies to restrict mobile users from accessing potentially dangerous emails."
"It is a very stable and scalable cloud-only solution."
"One of the most valuable features is the ability to apply apply granular level restrictions to our machines, making them easy to manage remotely from the backend."
"Apple School Manager integration and access to VPP content made the integration of devices into our fleet flawless and application installation much simpler and faster."
"We found the initial setup to be simple."
"The features that have been the most life-saving for us are pre-stage enrollments and self-service."
"The design of the GUI, as compared to other solutions, really makes a difference."
"The ease of use and access allows us to manage all of our devices collaboratively."
"Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password."
"We like the pre-stage enrollments."
"The whole product is great. The device management is amazing. The fact that you can basically set up an entire machine without having the machine in front of you is most valuable."
"After deploying to the cloud, we had remote device management on all of our corporate laptops."
"I am impressed with the product's remote access which allows admins to control endpoints which is a timesaver."
"Scalability-wise, I rate the solution a ten out of ten."
"The interface is clean and user-friendly. Setting up new devices or setting up new users inside the system is easy. Also, it integrates with Office 365, which is pretty much a must for our organization."
"The solution is stable."
"The UI is intuitively easy to use. It is easy to set up a user. I have found the group management to be pretty simple. You can group users, then assign them to groups of systems, and that relationship allows us to ease the management burden."
"Ability to integrate all applications."
"They need to add more group policies. Intune currently does not have many group policies that you can deploy. Its reporting, which is very limited at the moment, also needs improvement. It will be great if they can add report customization. Its stability needs to be improved. Sometimes, when you register a device in Intune, it doesn't show up instantly on the engine portal on the admin side. They need to provide better support for complicated issues. They also have a long turnaround time."
"I'd suggest adding more features for macOS in Intune. There should be more functionality for managing macOS. There should be a better capability for pushing things down on macOS. Currently, Intune is not capable of managing macOS at the same level as Windows."
"It needs incorporation of Knox, ZeroTouch, etc."
"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."
"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."
"The technical support could be improved."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"The backend of Microsoft Intune needs to be improved. We have seen a little bit of delay as compared to other MDM solutions. That needs to be improved. A little bit more granularity should also be added"
"Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better."
"There should be an option for exporting the data for reporting purposes so that we can give that to the higher-ups, such as CIO. We should be able to see bar graphs and charts on different data points. It would be great to have a good reporting tool to look at, for example, data points of how many versions of Adobe Acrobat we have in our environment in a bar graph or pie chart. They don't have anything like that. There is an application called Tableau Reader, which does statistics, and you can put a statistical or analytical aspect in there to extract data and share it on a graph or a pie chart. Such a tool would be great."
"I would love to see more integration with ASM and ABM."
"If I had to suggest an area of improvement would be the UI. It can be very all over the place and complex."
"I think there's room for improvement on the automation. For example, uploading a package to Jamf Pro and then updating the policy and other aspects, should be automatic. For instance, if I put a new version of the software, version 11 and the previous one was 10, Jamf Pro should be able to recognize if there's an update and update the policy automatically. It's not a big deal, but I think there's room for improvement."
"It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it."
"I wish the inventory would have its own pane without having to do it as a search."
"I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile."
"Support is not good enough."
"I would like to see some support for printers, especially network printers, through the application."
"The querying for users in Jumpcloud could be improved, it is sometimes difficult to use. When you're trying to query a user and you spell out their name, you don't receive that person. Sometimes you receive a list of people with the same first name or last name. This could be better."
"Lacks the ability to have various VPN applications."
"It could dip into CI/CD tooling as well. That would be a very interesting part to see."
"JumpCloud could improve the user interface. While it has certainly come a long way, there is still room for improvement in terms of simplifying and making it more intuitive for the user. In my opinion, the UI/UE could benefit from some modifications to enhance the overall user experience. I have suggested some changes to JumpCloud regarding this matter as I believe that they have the potential to further enhance the platform and make it even more user-friendly. There are certain small features within the system that users may not be familiar with, as they may have previously used different systems with different user interfaces."
"JumpCloud could improve by providing more features. They are only giving the three standard features, such as SSO radius. I would like there to be multi-tenant features. For example, my colleague is from a different organization, and he's using different applications and I'm using different applications, I wanted to access his applications and database with my JumpCloud credentials. However, since it is a multi-tenant instance. I would like it to be open-ended where we can gather all these multi-level organizations to put in a single domain to access one authentication for all the different applications."
"A nice feature called patch management with different kinds of licensing is not included in JumpCloud."
Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 105 reviews while JumpCloud is ranked 7th in Single Sign-On (SSO) with 16 reviews. Jamf Pro is rated 9.6, while JumpCloud is rated 8.6. The top reviewer of Jamf Pro writes "Customizable with a self-service portal and a good security posture". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". Jamf Pro is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl, Microsoft Configuration Manager and Hexnode UEM, whereas JumpCloud is most compared with Google Cloud Identity, Microsoft Entra ID, Scalefusion, Cisco Duo and Cloudflare Access. See our Jamf Pro vs. JumpCloud report.
See our list of best Enterprise Mobility Management (EMM) vendors and best ZTNA as a Service vendors.
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