We compared Oracle Fusion Service and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: Customers say Fusion Service is expensive. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"The most valuable features of the solution I like are its stability and customization."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"CRM's performance is good, we've never faced any issues with it."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"The forecasting reporting section was the most useful."
"It's very easy to find any customer-related data."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The product is straightforward to set up. There's no difficulty."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The solution changes the way clients work to make it easier and faster."
"The solution is easy to learn."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The solution is completely cloud-based and very easy to access from anywhere."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The initial setup is complex, it could be improved to be more simplified."
"It’s complex to customize the tool."
"The cost can be a bit more expensive compared to other options."
"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Lacks the ability to deploy custom code for customization."
"The solution’s reporting could be improved."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The product's initial setup phase was very difficult."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
Oracle CRM is ranked 8th in CRM with 35 reviews while Oracle Fusion Service is ranked 10th in CRM with 30 reviews. Oracle CRM is rated 8.0, while Oracle Fusion Service is rated 8.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud. See our Oracle CRM vs. Oracle Fusion Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
