We compared SAP CRM and Oracle CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: SAP CRM is valued for its customization options, lead management capabilities, integration features, and native integration with SAP ERP. Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization.
Room for Improvement: SAP CRM needs improvements in its mobile interface, data visibility, and integration. Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality.
Service and Support: SAP CRM's customer service and support have received mixed feedback. User opinions on Oracle customer service vary, with some noting slow responses and inconsistency.
Ease of Deployment: The setup process for SAP CRM can be complicated and time-consuming, requiring customization and a specialized team. Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors.
Pricing: SAP CRM is seen as costly, and some users have said it isn’t worth the money. Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs.
ROI: Some reviewers have reported that they realized an ROI from SAP CRM within three to five years. Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment.
Comparison Results: SAP CRM is commended for its integration with SAP ERP, but the solution is considered costly and hard to deploy. Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews.
"Case management, incident management, and request management features are valuable."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"The most valuable feature of Oracle CRM is the organization it provides."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
"The solution is scalable."
"The most valuable features of the solution I like are its stability and customization."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The platform is highly scalable."
"It provides innovative ideas for implementation."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"The solution is easy to use."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"SAP CRM integrates well with SAP ERP which is useful."
"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."
"It was comfortable setting up the tool."
"The licensing is expensive."
"The data visualization should be better in Oracle CRM."
"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."
"Oracle CRM should have more integration with different platforms."
"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."
"The performance could be better."
"Oracle CRM can improve integration and performance."
"The product is complicated to use for new users."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"In terms of stability, there are some latency issues."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"SAP must provide a demo system for the customers."
"The interface could be improved."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"The solution is slow."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
Oracle CRM is ranked 7th in CRM with 35 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Oracle CRM is rated 8.0, while SAP CRM is rated 7.6. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Oracle CRM is most compared with Siebel CRM, Microsoft Dynamics CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Zoho CRM and monday.com. See our Oracle CRM vs. SAP CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.