We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"The solution's case management is its most valuable aspect."
"The solution is able to support the size and scale required."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"Pega BPM offers a lot of out-of-the-box functionalities."
"In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"It's a good tool for workflow automation."
"We've done a solid job managing past account history, enabling us to quickly review past activities and the contacts we've engaged with. Now, Salesforce has integrated a LinkedIn feature, streamlining the process by eliminating the need to manually input data into LinkedIn separately. This integration adds LinkedIn profiles to customer profiles, enhancing efficiency. They've also introduced a sales console platform."
"It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity."
"Its stability, performance, and usability are most valuable."
"The solution is used to track our customers."
"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."
"It's very flexible and offers tremendous features for customers."
"A great platform to import, manage and save customer data."
"We used it for providing a 360 view of the customers from within Salesforce. So, a lot of data got presented there, for which we used Einstein Analytics. The Einstein Analytics dashboards were really great."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"The initial setup takes time."
"Pega BPM's documentation should be improved, especially for freshers or new trainees."
"Pega's technical support could be better."
"Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more."
"I think the interface should be enhanced and more user-friendly."
"There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce."
"If you have resellers or distributors, you just need to figure out a way to set up the system in the backend. Since every company is different, it takes a little bit of time to figure that out."
"The solution's UI is horrible."
"The pricing of the solution is an area with certain shortcomings that need improvement since, right now, I am not sure if Salesforce Platform has any plans for start-ups or small businesses."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"An expensive solution requiring a lot of configuration."
Pega BPM is ranked 7th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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