We performed a comparison between Salesforce Platform and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need."
"Checking out or extracting a report is just a click away."
"The solution is used to track our customers."
"Marketing and Sales Lead, Forecasting, Campaign management."
"The entire solution is very customizable and you are able to add many functionalities."
"A fully integrated solution that provides a seamless experience."
"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."
"The reporting capabilities are pretty user-friendly."
"Assignment Group history is really important to me."
"Learning materials, such as online courses, are readily available."
"The solution is very comprehensive."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The tool is generally easy to use, making it a very user-friendly product."
"It is a stable solution...It is a scalable solution."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"ITOM Discovery is a great feature."
"Salesforce Platform is a bit expensive compared to other CRM products, which is a drawback."
"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
"A company needs to carefully consider how they set up Salesforce in order to ensure it benefits them."
"What could be improved in the Salesforce Platform is the price. The platform is too expensive. The implementation time for the platform is also longer than expected, so that's another area for improvement."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
"It is quite expensive. It has gotten to that point where it is a lot more pricey. It has kind of got its own proprietary language for development. It is probably never going to change, but if it had a more market language for development, it would be easier to find developers. They come at a premium cost, so it is expensive."
"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."
"It could be maybe a bit more user-intuitive."
"We would like to see AI used to automate some of the functionality in this solution."
"ServiceNow Now Platform's technical support needs to improve."
"The licensing for this solution, with respect to the user, needs to be improved."
"The pricing model is complex and needs to be both lowered and simplified."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"Bug and defect management are not available in ServiceNow."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The integration towards other ERP systems could be improved."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. Salesforce Platform is rated 8.2, while ServiceNow Now Platform is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Oracle Application Express (APEX). See our Salesforce Platform vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors, best Low-Code Development Platforms vendors, and best No-Code Development Platforms vendors.
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