We performed a comparison between ServiceNow Now Platform and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"It is a scalable and a stable platform."
"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."
"This is a development platform that provides us with a strong database and a low code environment."
"The initial setup is very straightforward."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"We have seen a big improvement in the experience that we want to create for our end users."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"The visualizer and API manager are super useful. It's easy to create applications for the agent. Automations and other complex tasks can be hard, but it's mostly straightforward. You can create forms and populate tables."
"The most valuable features of Temenos Quantum are user-friendliness and customizability."
"The most valuable feature is usability. You can develop components inside it and reuse them in different parts of your application, wherever needed. You can replicate them. There's also a Quantum Fabric on the back end, which provides a middle layer between your database and the third-party systems you need to integrate. It also provides the integration to handle all sorts of exceptions and timeouts on the Fabric. This makes it easy to troubleshoot errors coming from third-party APIs."
"The best thing about Temenos Quantum is how it smoothly connects with Temenos Fabric. This simplifies our quantum application by handling identity, authentication, and security tasks seamlessly, saving us from extra coding."
"I like the complete, professional social site."
"The initial setup of Temenos Quantum was easy."
"It is a single platform that can cater to mobile and web development requirements, making it convenient for businesses looking to transition into the digital space."
"Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoother experience with the other."
"The product should be integrated with Power BI."
"The solution is very expensive."
"The pricing model is complex and needs to be both lowered and simplified."
"The price is a bit high and can be a bit of a barrier for some customers."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."
"The solution’s AI and NLP features could be improved."
"When developing our application, we also encountered certain issues related to delays and time-consuming builds."
"There is definitely room for improvement, especially in the areas of AI, AR, and DR for mobile and web applications"
"It would be highly beneficial if future iterations of Temenos could incorporate support for QR-based payment methods, as it would enhance the platform's capabilities and align it more closely with modern payment trends"
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"There are many issues when integrating with native sides when building an Android application of the retail accelerator or an iOS application of the retail actuator. We have to incorporate on the native side of things, which creates a lot of issues. Temenos Quantum is a proprietary product and not open source. There is not much information available on the internet for developers to reference when solving issues. You have to contact the help desk, who will then give you an appointment and work to resolve the issue. In terms of what Temenos can do better, they can make the product more mature so that we do not encounter as many black holes when encountering an issue."
"Some features are only enabled for paid users. It would be much better if they enabled those features without having to pay. I would also like to see them publish information about future technologies on the Home screen under a separate tab. That would be an improvement."
"They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement."
"One area where Temenos Quantum could improve is in the flexibility of widgets and additional libraries."
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews while Temenos Quantum is ranked 19th in Rapid Application Development Software with 15 reviews. ServiceNow Now Platform is rated 8.6, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow Now Platform is most compared with ServiceNow, Microsoft Power Apps, OpenText AppWorks , Appian and Mendix, whereas Temenos Quantum is most compared with OutSystems, Microsoft Azure App Service and ServiceNow. See our ServiceNow Now Platform vs. Temenos Quantum report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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