We performed a comparison between Dynatrace and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Dynatrace outperforms Splunk ITSI in terms of AI capabilities, real user monitoring, session replay, and synthetic monitoring. It also offers good visibility and thorough scanning of services and applications. While Splunk ITSI is stable and easy to use, Dynatrace has more competitive pricing and has provided significant ROI through automation and decreased mean time to identification and repair.
"The dashboards are a really cool feature when I get to talking to clients. I ask them, "Why Dynatrace?" Because I need to push the tools that I have in my application. Then, they explain the monitoring of Dynatrace, saying the rate of the updates and features. They want to go with Dynatrace."
"I like the full-stack agents, the Oneagents, and the futures dynamic."
"The most valuable feature of the solution would be the level of visibility that you get. I haven't seen anything that gives us that level of visibility yet"
"Automation and anomaly detection has helped reduce MTTR and MTBF."
"It was delivered when we wanted it and has performed exceptionally well."
"We used to rely on multiple operations tools to monitor and obtain bits and pieces. Now, we have it all in a single pane of glass."
"It simplifies a lot of the processes of performance tuning client systems before they go live."
"It reduces time and provides detailed info, showing problem correlation, and a single point of diagnosis."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"It's scalable and expands well."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The root cause analysis is very helpful for us."
"ITSI includes a feature called a glass table."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"I find the episode review, glass tables, and correlation search features very useful."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"Nginx monitoring service did not work out-of-the-box, so we had to tinker with it for quite some time."
"One of the features that we are lacking is on the reports side. We don't have much reporting available. And the dashboards. I checked on their blog and they said that they are working on the dashboard front where you can create the dashboards. We do have dashboards available. They said they are bringing in a lot of things there, so I'm looking forward to that, on reports."
"The integration between the web monitoring of Dynatrace and OneAgent. "
"The web version of the client interface needs more features that are in the Java-based thick client."
"Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives."
"For AppMon, there is always room for improvement: charting, dashboarding, and user management."
"Custom reporting capabilities should be extended, because it now has basic charting capabilities."
"I'd like to see the UI a bit more polished. For example, I saw a demo of the dashboards here at the Perform 2018 conference. There was a table of these widgets, but they're not sorted alphabetically and there's, like, 50 of them. So if you want to find your widgets, you're of scrolling up and down. So small features, being able to search for widgets, that things are more categorized; just a bit more focused on the user experience."
"The data recovery has room for improvement."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The license cost is expensive."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Quality-of-life features have room for improvement."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 341 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 30 reviews. Dynatrace is rated 8.8, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Helps improve our incident response time, and our mean time to resolve, but visibility is limited". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Splunk APM, BMC TrueSight Operations Management and Datadog. See our Dynatrace vs. Splunk ITSI (IT Service Intelligence) report.
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